Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Brighter Brain for its full commitment to quality customer service.

Ripoff Report's discussions with Brighter Brain, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Brighter Brain, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Brighter Brain, LLC's principal has informed us that his personal philosophy is that his clients success are the heart of the business. He and his executive team feel that it is critical to listen to clients and respond properly. By always putting the customer first, Brighter Brain hopes to maintain its position as a successful enterprise both now and for many years to come. Another top executive, VP Bob Adams told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Mr. Adams says this, "We are one of the top agencies for helping small to medium businesses improve and understand their own internal support structures. With us, you'll always receive a complex and customized approach to management and administration that comes from a team who constantly borrows strategies from large, triple A efficiency organizations and adapts them to fit the financial needs of small businesses all over the world."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Brighter Brain, LLC truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Alexandria Repas during an onsite inspection held by a third-party verification company with no biases towards Brighter Brain.



Brighter Brain is the management company over Mobile Apps Enterprises, TechField, Exchange Hub, The App Experts, and Mobile Consulting. They create consultant contracts, handle all HR needs, as well as all accounting needs for these companies. Alexandria Repas stated the following about her company, "for us to be able to make our consultants marketable, we would have to have three different HR directors, Lawyers, and Accountants which is not necessary. Brighter Brain allows us to only have one Lawyer, HR, and Accountants. Brighter brain does the contracts on behalf of the other companies and has the authority to sign on behalf of these companies."

Due to the management nature of Brighter Brain, they don't obtain Leads and are not involved in the sales aspect of their managed companies. Additionally, they have no complaints against their company and are not responsible for dealing with complaints placed again the companies that they manage. Ms. Repas expressed the relationship between Brighter Brain and the companies they manage, "It's the connection of the dots between being a management company and the other company. It's a knowledge base of them being connected."



CUSTOMER CARE & COMPLAINT RESOLUTION – BRIGHTER BRAIN

There are no complaints against Brighter Brain on Ripoff Report's website. While Brighter Brain has no complaints their excellent management skills have facilitated a healthy desire to remedy any complaints. When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Repas stated, "I think it’s a multitude of things. When you are talking about a business that has grown a lot in the past few years. It’s the entire organization. As an organization, we have become more empathetic to consultants. Making sure they have the equipment they need and nice lodgings. We try to give our consultants rewards. Tap into their motivation. Hone in on the individual and not just a group of people. I think that was a lot of the complaints before. You have to treat them as humans, not as a group." She additionally expressed that they provide their clients a guarantee on the success of their consultants. If I client is unsatisfied with a consultant's services, they will receive two weeks of free billing.

Brighter Brain is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It does mean a lot. One report can veer away three consultants. If you quantify them by the relationships, you build on an emotional standpoint. There are people that have been gone for years that still call and check up with us. It’s also revenue loss. One pissed off consultant effects three consultants down the line. We aren’t Coca Cola yet or Wal Mart where a review doesn’t impact their business. Reports like this can impact a business. We want to grow. It means a lot to us. Over the course of years, we have had major changes in management. In the last 2 years, we have settled down on management and been able to hone our skills. A number of consultants coming in and leaving happy. It’s been a good experience."

BRIGHTER BRAIN – STATEMENT FROM THE HUMAN RESOURCES DIRECTOR

" We are one of the top outside agencies for helping businesses develop top level approaches to HR needs. From policies and communications to employee interaction, our professionals are the best at what they do, and mitigate the ever-present risks faced by all employers. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Brighter Brain, LLC's team is not only responsive and professional, but appear to be genuinely passionate about their work and their customer service. Brighter Brain, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Brighter Brain hired me at a time when I was in-between jobs due to an acquisition at my prior company. Not only have I grown as a professional accountant, but I've had so many doors opened up to broaden my abilities, experience, and advance my position. "

Ripoff Report was pleased to learn that Brighter Brain, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM BRIGHTER BRAIN

Brighter Brain, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brighter Brain, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Bob Adams, Ripoff Report is convinced that Brighter Brain, LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Brighter Brain meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

BrighterBrain Mobile Apps Company Mobile Apps Enterprises, LLC Techfield ExchangeHub SalesExperts Unbounded Solutions BrighterBrain Atlanta Georgia

I joined BrighterBrain -AKA Mobile Apps Company AKA Mobile Apps Enterprises, LLC AKA Techfield AKA ExchangeHub AKA Unbounded Solutions- a year ago thinking that I finally found my dream job, the reality was nothing like that.

BrighterBrain made us believe that they had Fortune 500 clients lined up waiting for us to complete our training, when the reality was we were being trained on how to lie and pass interviews, and there are no clients lined up. Instead someone from BrighterBrain impersonates us, and spams a fake resume in our name and waits for whatever company bites. By sheer accident, I managed to get access to the marketing e-mail and see what was really going on. You are impersonated, and a fake resume is sent, and the impersonator negotiates an hourly salary of about $85 to $100, of which you'd only get about $30. The companies that we are then sent off to, have no idea that we work for BrighterBrain, and it is Brighter Brain's policy that we never disclose that fact. We have to memorize a fake resume.

Why didn't you leave you might ask. Before you get to understand the reality of how everything works, before the resume rollout -what they call giving you a fake resume to memorize-, you are sold a lie and made to sign an agreement penalizing you up to $15,000 for the training they are going to give you. When you believe that they have clients lined up, and you believe that the training will be worth it, you sign the agreement

Luckily I was let go, it wasn't my intention and the decision from BrighterBrain came to me as a surprise, I guess it was for the best. Though I question the legality of letting me go due to a personal health condition. I went ahead and signed it anyway.