Build.com Build with Ferguson Took my money, sent no product, canceled my order, then told me I would have to wait up to 7 days to get my money. Chico California

Associated with Lowes website, ordered product, and received order number via email. Also received two subsequent emails from this site. Received an email that the order was canceled due to a problem with my card, but the money was withdrawn. I called the company and found that the card was not the problem, it was the email address. I have now received four emails from the company at that address.

The company billed my card and after receiving my money, canceled the order. Now they are telling me it will take up to 7 days to return my money. This is a fraud! I do not have the use of my money and I have no product. The company refuses to expedite the return of my money. The company made the "mistake" but now I do not have use of the money through no fault of mine.