Complaint Review: Bulk Nutrition - Northborough Massachusetts
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- Author Not Confirmed
- Bulk Nutrition 455 Whitney Street Northborough, Massachusetts United States of America
- Phone: 18009758125
- Web: www.bulknutrition.com
- Category: Misc. Health Specialists
Bulk Nutrition never mailed what was ordered Northborough, Massachusetts
*Author of original report: VISA to the rescue
*Consumer Comment: Same problem here...
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I ordered 5 boxes of Met-Rx Big Colossal Super Cookie Crunch nutrition bars to be sent to my son in college on November 14, 2010, and paid for rush handling. They promised the order would be shipped in 2-3 days. It wasn't.
After several e-mails, they explained they were moving to a new warehouse and assured me the order would be shipped in 2-3 days. I asked for a refund for the $2.95 rush handling. They credited my VISA card.
Weeks later my son still had not received the order. I couldn't reach Bulk Nutrition at 1-800-975-8125 because their phones weren't working. The recorded message told me to send an e-mail and they would reply promptly.
They finally responded to an e-mail apologizing profusely, refunded my shipping costs, and offered to send me a "very valuable coupon" in the mail.
Today is 12/21/10. My son is home form college now. He doesn't need the bars any more. Their phones still don't work. They stopped responding to e-mails on 12/10 and I'm out $106.65.
This report was posted on Ripoff Report on 12/21/2010 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bulk-nutrition/northborough-massachusetts-/bulk-nutrition-never-mailed-what-was-ordered-northborough-massachusetts-673860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
VISA to the rescue
AUTHOR: malv555 - (USA)
SUBMITTED: Wednesday, January 05, 2011
After contacting VISA and filing a dispute for the $106.65 about 3 weeks ago, today I see the full amount has been credited to my account. Lesson learned. I will never do business with bulknutrition.com again.
#1 Consumer Comment
Same problem here...
AUTHOR: RKoteles - (United States of America)
SUBMITTED: Monday, December 27, 2010
I live in Ohio as well, about 20 mins outside of Cleveland. I placed a large order with them on Dec 7th, and it went into processing on the 8th. The order contained some supplements my brother had said he wanted for Christmas. Here it is the 27th, and I have recieved nothing from them after several different attempts to contact them via email and phone. All of these attempts have gone unanswered.
Seeing as I have done literally thousands of dollars of business with them previously and my VISA has been charged for the amount of the order, I find the customer service in my case and in yours to be ridiculous.They have lost a customer in me, andI have alerted the Better Business Bureau of MA and hopefully some resolution can come to this travesty.
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