BUONGIORNO, SPRINT ripoff fraudulent billing charges Miami Beach Florida

i am a sprint customer service rep ...one thing that a lot of people don't know is that these are call premium services and they are advertisments or something that you have subscribed to...these places are 3rd party companies and i have to explain this everyday to customers...

these companies have no restrictions from the law to stop what they are doing and as a service rep i try everything to block them but that doesn't alway work they are more like telemarketers and due to the law not catching up with technology there is no laws against them and they can do whatever they want you can text them to stop, quit, unsubcribe, end until your fingers bleed and not always does that work...

now the texting is only for premium services that are like text messages (joke of the day, daily horoscopes, those advertisements that you see on tv like text 55555 and get this ringtone ect.), or maybe you downloaded a ringtone, call tone, screensaver or what ever from dada mobile, slingo, boungorno and other "free" download companies (don't fall for the free ringtone scam because when ever you do in the fine print you are subscribing to them which is usually $9.99 a month), or you download a game and it has a monthly service charge to them (yes there are games like that for cell phones its due to a national score board not just the score board on your phone, this also include ringtones, screensavers ect due to some of the copywrite contracts will only allow the use of them if there is a monthly fee and if people would read the fine print they would know that they are responsable for the copywrite fee)make sure that you actually read what you are downloading cause once there on it maybe impossible to stop them...

but that is when you text the stop, quit, unsubscribe, end...and blocking them yes they can be block but doing that can stop some phones from even downloading at all, and also the blocks don't always work due to it is a computer system that holds millions of customers so you can't expect it to block every little thing NOTHING IS PERFECT...

now with the picture mail the only way to stop it would have been to change your sprintpcs email...that rep was right...and the only other way to stop them was the fcc due to that company was soliciting sexual materal to a minor the fcc would have to contact sprint to find the name of the company that sent you the advertisements so they knew who to contact to either issue a warning or fine...

and the way these companys know how to contact you with this s**t is because they have a computer system that generates numbers...there is not mobile number telephone book...the computer just goes one by one like 555-555-5555, 555-555-5556, 555-5557 well you get the point and what doesn't come back to them they know is good so they keep on sending them its pretty much the same with email addresses but due to a sprint, cingular, verison, tmobile and all the other companies there email address aren't really considered "real" email address they are considered usernames to access your web page by the use of your mobile phone...

so like i said the law hasn't caught up with technology...people blame there company every day for these issues and most of the time its due to they don't read the fine print the computer generated numbers and email addresses are rare but its new and takes alot of money upfront to start but unfortunatly they are growing fast and i'm seeing more and more of them...


but lets just say its more like 1 out of 50 calls about premium services are actually the computer generated ones....and i hope many read this and do now understand premium services...THEY SUCK...

but in the future i hope that you have better experiances...and for all others if you wish the harassment to stop the only way is to make laws so contact your local political rep and make complaints if congress gets enough of them they will see that this is a real issue with peoples lives and buisnesses.

when you download anything it will tell you this in the fine print and everthing that i have listed in this response. and as wanting a credit it states that you are responsable for any charges that you don't dispute with in 90 days it says it on your contract and you signed it...the exact wording of the contract is

Disputed Charges. Disputes concerning any charges invoiced must be raised within 60 days of the date of the invoice. You accept all charges not disputed in this time period. Disputes can only be made by calling or writing us as directed on your invoice.

you can view this and the FULL contract for yourself at http://www.sprintpcs.com/common/popups/ popLegalTermsPrivacy.html

This is not the case of fraudulent billing. You didn't even deserve those credits you did recieve. The $9.99 premium services billing are charges from a third party provider, a provider that you would have had to subscribe to even see these charges on your bill in the first place.

Sprint isn't making any money from those premium service charges you see on your bill.. that company, Buongiorno is billing sprint who then bills you.. it's buongiorno that is making the money.