Complaint Review: Cadillac speed shop - St.louis Missouri
- Cadillac speed shop 111 west port plaza DR St.louis, Missouri United States
- Phone: 3143929170
- Web: Cadillacspeedshop.com
- Category: Purchase Never Delivered Fraud, refused to a refund for services not delivered
Cadillac speed shop Stole money. Ordered product and they never shipped it out and don’t respond to emails St.louis Missouri
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I placed an order through Cadillac speed shops website on 5/22/22. I never received any updates or shipping info, so I emailed them a reminder 2 weeks later if I could please get my order shipped. I sent that email out on 6/9/22, they then sent me an email saying that they have been having issues and that it will be sent out the next business day which should have been 6/10/22 or 6/13/22.
I waited until the 15th to give them the benefit of the doubt but they never shipped it out. I sent them an email that I would like my order cancelled on 6/15/22. They replied the same day and seem confused that I was told they were having issues. They then told me that now they are back in stock and will be shipped out.
Although I asked them to cancel my order and I was never informed that they were out of stock, their website does not show this either they ignored me and told me that it will be shipped out. I replied immediately asking them to cancel my order. They didn’t reply until 6/22/22 telling me they don’t know why my order was delayed but it will be shipped out immediately.
Again I asked them that I don’t want it anymore and wanted my order canceled. On 6/24/22 they replied saying that it’s too late as it was just shipped out. I asked them if I can return it and they told me that I may return it but I will be charged a 35% restocking fee and I will have to pay for return shipping.
I told them that I don’t think that is right and explained to them that I have been trying to get my order canceled way before it was ever shipped out. I also asked them if I can get the restocking fee and return shipping waived. They didn’t reply.
I even asked them if I can at least get the tracking and shipping information that they had said I would receive and now they are not responding to any of my emails. As of today 7/13/22 I have not received my order, updates to my order, tracking/shipping info, or even a reason as to why my order is not being processed.
This report was posted on Ripoff Report on 07/13/2022 04:14 AM and is a permanent record located here: https://www.ripoffreport.com/report/cadillac-speed-shop/stlouis-missouri-stole-money-1519708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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