Cara Baldo, TD Bank, West Babylon, NY Branch Horrible Customer Service for Years West Babylon NY

 I have been a TD Bank customer for almost 8 years and have gotten satisfaction from any branch I have gone to--on Long Island, NYC, Philadelphia, and other places that aren't coming to mind. Except one--West Babylon, NY. That is my local branch, a mile from where I live in Lindenhurst, NY. I have complained several times over the last 3-4 years and have gotten no satisfaction. The customer service, wait times, and just complete disregard for people there is terrible. It has been run for years by a woman named Cara Baldo, who obviously doesn't care. I spoke to her boss, a Regional Manager, Michael Esposito, last Thursday after another bad experience there. Michael assured me that it would be addressed immediately. Just 5 days later now, I went back there and the service is just as atrocious. I was just waiting on a line, they had one teller working, apparently handling a longer than average transaction. Two people ahead of me got impatient and just left. A woman ahead of me called out for more tellers and finally someone else reluctantly came out. But the wait was as usual much longer than it should have been with no one caring at all. And it would have been longer if those 2 people didn't leave. I have reached the point where I am taking my money out of my account and going to a different bank. I would like to remain a TD Bank customer. But after so much frustration and nothing being done, I have reached the point where I have to consider a change. Obviously other people are unhappy with this branch as the above experience can attest. And this Cara Baldo is apparently being treated like Hillary Clinton. No matter how poorly she handles things, she gets a free pass.