Report: #1398725

Complaint Review: Cardiac Solutions Dr. Joseph A. Caplan

  • Submitted: Fri, September 08, 2017
  • Updated: Fri, September 08, 2017
  • Reported By: Ryan — Phoenix Arizona USA
  • Cardiac Solutions Dr. Joseph A. Caplan
    13128 N 94th Dr Ste 100
    Peoria, Arizona

Cardiac Solutions Dr. Joseph A. Caplan Cardiac Solutions Dr. Joseph A. Caplan - I will be finding another place to take Mom for her heart care. Peoria Arizona

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 My first visit to Cardiac Solutions was a disaster! They had already cancelled and moved a previous appointment and that was a foreshadow of their lousy service. I drove my 96 year old mother to the address that my wife had given me. Unloaded Mom and she slowly shuffled with me up to the lobby at the center of the building, arriving on time for our 2:15pm appt. There was no directory in the lobby, no signs and all the inside doors were locked. It took us a few minutes to figure out that the entrance is outside and at the West end of the building (A little sign on the wall of the lobby would have been helpful). Half way around the building, I had to run ahead and get a wheel chair because Mom was running out of steam. (she is a heart patient after all) The staff made me leave my driver's license just to borrow a wheel chair. Add all this together and we were now about 15 minutes late. [continued below]....

..... Stood in line for 2 minutes waiting to be able to sign in. The staff then informed me that since we were over 15 minutes late for the appointment we would have to reschedule for another day. I explained that we were in the lobby on time and were only late because of their lack of a simple sign telling us where their office entrance was. I also pointed out how difficult it is to get my Mom out and about, as well as my missing an afternoon of work. My protests fell on deaf ears. They didn't care and my only option was to bring her back another day. If the office staff is allowed by the physicians to be this callous about patients, then why should I expect patient care by the physicians to be any better? I think there are other cardiologists in the valley who really want to help their clients rather than inconvenience them. I will be finding another place to take Mom for her heart care.

This report was posted on Ripoff Report on 09/08/2017 11:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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