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Report: #874300

Complaint Review: cardone industries - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Amy — wimberley Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • cardone industries 5501 Whitaker Ave. Philadelphia, Pennsylvania United States of America

cardone industries LIES, LIES, THEY ARE FULL OF CRAP Philadelphia, Pennsylvania

*UPDATE Employee: MAFS problem

*Consumer Comment: Claim?

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I went to Auto Zone to see why my check engine light was on.  The test showed that my   mass air flow sensor on my Suburban was going out.  Right after the new part was installed my truck started jerking. Went straight to auto macanic and $575 later I was told it was the mass air flow sensor I had just replaced was bad. 

Sent in a claim to Cardon Industries they tested part and said it was good. I asked them to send the me the part so I could get it tested. They told me that was fine and they where sending it in the mail.

Three in half weeks later no part. I call and get, blah blah blah...we don't have the part anymore, it is gone. (Gone where? Did it vanish?) I asked to speak to someone else and got hung up on. 


Thank You,

Amy W.

(((REDACTED)))

This report was posted on Ripoff Report on 04/26/2012 12:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cardone-industries/philadelphia-pennsylvania-19124/cardone-industries-lies-lies-they-are-full-of-crap-philadelphia-pennsylvania-874300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE Employee

MAFS problem

AUTHOR: CARDONE Industries - (United States of America)

POSTED: Monday, April 30, 2012

Amy,

We would like to help resolve your concerns. Please contact us at 888-280-8324, option 1.

Please have your claim # ready so one of our technical services people can look up your claim records and respond appropriately.

Thank you,

CARDONE Industries

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#1 Consumer Comment

Claim?

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, April 26, 2012

Exactly what Claim did you put in?  If the part was bad you remove it and go back to Autozone to get a refund/exchange on the part.   Please don't say that you want them to pay for the removal and re-installation of the bad part because that is going to get you no where.   When you buy a part on your own at any auto-supply store you need to either install it on your own or find someone who will install it for you.

Parts sometime go bad, and sometimes they are DOA.  Unlike when a mechanic quotes you a price that would include any warranty work if you buy the part from them.  When you have them install a part you bought you are only paying for the labor to install the part.  If it needs to be replaced, you get to pay them to remove it as well..or do you expect them to work for free?

Oh and if I was to take another guess, I would bet that when you bought the part you bought the cheapest one available.

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