Carllen C.A INC LTD AVOIDING ME AS HASNT SENT ME GOODS I PAID FOR Internet

I originally ordered a steam mop from wowcher on 23rd October 2012. 
29th October 2012 a received an email from Carllen saying this "We are no longer selling the steam mop through a third part deal site. You will be refunded your payment of 49.99. We currently have limited stock your steam cleaner. You can purchase one of these using the link below. You will no
longer be required to pay for postage as you have previously paid. Any additional products you ordered, will be dispatched with your order. Please order using the following link http://www.freewebstore.org/testing/index.aspx?pageid=1412451&prodid=8045057"

so we ordered the mop from them direct and received a credit from wowcher. since then i have emailed them asking when to expect the mop, but i get the same repeated message from them saying its currently being processed and checked for delivery. its sooo frustrating. I have tried calling their telephone number on their website but it is NEVER available. I will write a letter to the director Chales Allen to see what he has to say about his awful company and staff.

do not buy from these people.