Complaint Review: Carnival Cruise Line - Internet
- Carnival Cruise Line Internet United States of America
- Phone:
- Web: Carnivalcruiseline.com
- Category: Cruise Ships
Carnival Cruise Line Will not refund my deposit Internet
*Consumer Comment: Too Bad
*General Comment: Was your trip booked as an "Early Saver"?
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Buyer Beware!!!!!
Considering a cruise? Consider any cruise line over Carnival.
September 2010: I paid $500 towards a cruise that was to take place the following year, September of 2011. This was half of the full fare for a double occupancy cabin.
Five months later February 2012 - I was informed that a grandbaby was due to arrive about the time of the cruise, so I called the agent I booked with through Avoya Travel and requested a refund. There were still 7 months left until the cruise, which is within the usual refund time frame.
May 2012: My agent had called Carnival Customer Service several times requesting the refund for me - with no success. I decided to call Carnival personally and was told I could not work through them. I had to let the agent handle it.
As an option I asked the agent to request the money could go towards my son and his wifes cruise. No deal. The cruise had to be booked by the person whose name was on the credit card.
FASTFORWARD to July 2012. Numerous calls to my agent have gone unanswered so I decided to call Carnival AGAIN. This time I lucked out and got an agent who did speak English and she informed me that:
1) I would NOT get a refund;
2) I cannot transfer the money to someone else to help pay for their cruise; AND
3) CARNIVAL now has possession of my $500!!!!!
We put people in jail around here for stealing. Can this cruise line get away with that?
Let alone they are a part of the Costa Concordia that sank off the coast of Italy, or that they owned the cruise ship that caught fire in the Mexican Riviera, or that another of their ships lost power to the discomfort of passengers for many hours, lets talk about their dishonesty and policies that are slanted to serve only the cruise line.
I did appreciate the customer service rep today who finally talked to me, the customer, instead of shuffling me off to the agent again. She informed me that there are MANY others who share my same dilemma and are disillusioned with them - but the cruise line will not change their policy.
There you go. Want a PEOPLE FRIENDLY cruise line? Choose any other company besides CARNIVAL..and happy cruising.
Tisha (a poorer but wiser traveler)
Sandy, Utah
June 2012
This report was posted on Ripoff Report on 07/02/2012 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carnival-cruise-line/internet/carnival-cruise-line-will-not-refund-my-deposit-internet-905793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Too Bad
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Monday, July 02, 2012
Too bad you can't book the Team to go with you, you could get a big discount with all the members of the team Rebutt
#1 General Comment
Was your trip booked as an "Early Saver"?
AUTHOR: Steven - (U.S.A.)
SUBMITTED: Monday, July 02, 2012
If your fare was booked as an "early saver" then the deposit is Non-refundable. If you check out their website they have that information available.
Since the travel was in fact booked by an agent then Carnival states that the agent is in fact acting on your behalf and not theirs. This means that if you had the agent request the refund for you then Carnival may have given them the refund and they did not give it you.
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