Carnival Triumph My TV did not work and the masseuse lied to my wife and made her cry and accused her of using her wrinkle cream incorrectly and they would not reimburse my taxi fare because I did not get a receipt! Racist and discriminatory cruise line! ripoff Miami Florida

if i am to go on trip like that, i will be spending a good time with my partner... i will not even bother to say hello to the doorman......
anyway, there is not much left, only hatred and anger...
the ocean is so pretty and having a romantic trip like that is very nice...but sometimes all that comes in 1st place is money, looks and i dont know what else....
make your partner feel happy, smile and all that..( make a joke out of a stupid situation)....money is not the only thing....

oh, well i gotta go......

if i am to go on trip like that, i will be spending a good time with my partner... i will not even bother to say hello to the doorman......
anyway, there is not much left, only hatred and anger...
the ocean is so pretty and having a romantic trip like that is very nice...but sometimes all that comes in 1st place is money, looks and i dont know what else....
make your partner feel happy, smile and all that..( make a joke out of a stupid situation)....money is not the only thing....

oh, well i gotta go......

if i am to go on trip like that, i will be spending a good time with my partner... i will not even bother to say hello to the doorman......
anyway, there is not much left, only hatred and anger...
the ocean is so pretty and having a romantic trip like that is very nice...but sometimes all that comes in 1st place is money, looks and i dont know what else....
make your partner feel happy, smile and all that..( make a joke out of a stupid situation)....money is not the only thing....

oh, well i gotta go......

if i am to go on trip like that, i will be spending a good time with my partner... i will not even bother to say hello to the doorman......
anyway, there is not much left, only hatred and anger...
the ocean is so pretty and having a romantic trip like that is very nice...but sometimes all that comes in 1st place is money, looks and i dont know what else....
make your partner feel happy, smile and all that..( make a joke out of a stupid situation)....money is not the only thing....

oh, well i gotta go......

I lost three thousand dollars. Why? Because when my husband and I got on the ship, we were so disgusted by the room (dirty, smelly and very old), that for once in our lives, decided that life was too short to bother fighting to get our money back. The carpet was so worn that actually we were walking on tile, we couldn't get to the pool because the boat was over populated, and when we were given a sad sad piece of paper that had been photocopied so many times that we couldn't read it - we got our luggage which had been delivered (thankfully) and just walked away.
The staff were lovely and I have nothing but praise for their attitude, but the condition of the ship was disgusting. Our room was so old that the so called balcony was actually too small to sit on without thinking that you would be giving birth at any second. The room - very reminiscent of a 1967 room that has not been cleaned or updated since then. It was a four day cruise to Mexico and cost $3000 for 2 adults and one child - sadly, I could not get my son anywhere near the pool because there were so many people that it was impossible.

Once again, I must stress that the staff were first class - the conditions, corporate marketing and standards were appalling. Never again

Good grief! As another poster said, no wonder insurance is so expensive! I would feel dishonest (& silly) doing that, as if it's for a medical reason.

To the OP:

I did not see anything racist in your complaint, however, I was not there. Were you the only person of your race on that cruise? Were they rude to everyone of your race? Again, I only ask because people seem to assume racism when in fact it is really just poor customer service and ignorance.

Now, I do work for a cruise line, but not Carnival. I work for xx. And trust me, we have had our fair share of complaints about service. But we are turning that around. In one year we went from a less than 40% satisfaction rate to an over 90% satisfaction rate. And guess what? We are all Americans. Those that were on your cruise were from countries with far more work ethic and determination for those kinds of jobs. And yet, still horrible service. Wonder why? Well, the answer is: they just don't care. They count on you not complaining, so complain away! But, make sure everything you say is accurate.

Now, I don't think you deserve reimbursement for the taxi from Carnival, unfortunately you didn't get the reciept. They have no way of knowing exactly what you paid. And the TV not working is not a huge thing. But the massage issue is. I would NEVER get a massage from someone who is not registered. What if your wife had been injured? Scary thought. I hope you are both doing well now.

To the responder, Jim: Not everyone who sides with a company is an employee. That arguement is used all the time and just makes you sound silly and immature. Maybe this guy really has had good times on these cruises and really does want to stand up for the company. By assuming otherwise you just hurt your point.

Well, I wish you all the best, and Merry Christmas! I hope to see everyone in Hawaii!

Why would you consider your treatment racist? YOU forgot to get the receipt for the taxi. Contact the taxi company and get a duplicate and submit that. Take responsibility for your mistake! And, by the way, your flight was delayed due to a medical emergency. What a heartless person you must be to blame the trip's problems on Carnival. Were they responsible for the medical emergency??? Geez.

As for the massage: you've got to be kidding me. Getting an onboard spa massage and submitting it to your insurance?

As for the television? Speak up. I agree; you should have had television reception on board. Complaining once or twice to the steward and maintenance should have cured the problem. Why did you go to the pursers desk?

I do agree with you: I cruise Princess and have had great times and prefer Princess to Carnival. However, Princess and Carnival have merged; you cruise at your own risk depending on destination, but you need to get your responsibilities, priorities, manners, and expectations in line.

And no, I don't work for a cruise line. I wish!

Mike, Mike, Mike,

Why don't you admit that Jim is right, and why don't you also admit that you are a Carnival Employee. And not a loyal carnival cruiser that you are pretending to be. I agree with Jim's report 100% and Thank him for telling the public that your cruise line sucks. Jim's report speaks volumes about how your company and it's employees treat the public.

Mike, Mike, Mike,

Why don't you admit that Jim is right, and why don't you also admit that you are a Carnival Employee. And not a loyal carnival cruiser that you are pretending to be. I agree with Jim's report 100% and Thank him for telling the public that your cruise line sucks. Jim's report speaks volumes about how your company and it's employees treat the public.

Mike, Mike, Mike,

Why don't you admit that Jim is right, and why don't you also admit that you are a Carnival Employee. And not a loyal carnival cruiser that you are pretending to be. I agree with Jim's report 100% and Thank him for telling the public that your cruise line sucks. Jim's report speaks volumes about how your company and it's employees treat the public.

Mike, Mike, Mike,

Why don't you admit that Jim is right, and why don't you also admit that you are a Carnival Employee. And not a loyal carnival cruiser that you are pretending to be. I agree with Jim's report 100% and Thank him for telling the public that your cruise line sucks. Jim's report speaks volumes about how your company and it's employees treat the public.

I read with interest your report as I've taken Carnival a few times and have enjoyed every single cruise, with small annoyances here and there, but nothing to make me switch cruise lines.....Ok, first of all, I don't see ANYTHING in your report which could be construed as raqcis,, so why are you claiming it? Please don't make assumptions that because you're black and feel slighted that it is automatically BECAUSE you're black.

You booked your flight through Carnival, but even when you do that they specifically state they are not responsible for airline difficulties. Their shuttles leave by a certain time and you are always told if you miss it you're on your own.

You took a cab. You didn't get a receipt. Why should Carnival pay for it? You should be able to call the cab company up and get a record of the cab ride and cost and re-submit it to Carnival. Other than that, how are they supposed to know you REALLY took a cab? Maybe you have a relative in Miami that drove you and you are tring to scam them out of $75 , they have no way of knowing that.

As for the TV, there are so many things to do on a cruise ship, why would you want to hole up in your room watching tv?

You were going to submit a bill for a massage to your insurance company? Are you kidding me? Now I know why insurance companies premiums are so high

As for the rest of your report, I think that they speak volumes as to the type of customer you were on that cruise, and I am sure Carnival thanks you for not sailing with them again. I know after reading your report I was so disgusted by what I read I had to go shower to remove the stink.