Carnival cruises Carnival Sunshine I won $2000 on Carnival Sunshine on August 19, 2017. Carnival owes me $1035.25 & refuses to pay me. First I was told it would take 7 days then 7-14 days , then 3 weeks.It's now over 3 weeks & I have not recieved my money! I am tired of the run around!! Miami Florida

I was on a Carnival cruise August 12 to August 20,2017. I won $2000 at bingo. At the end of the cruise I had a balance of $1035.25 owing to me. Onboard I was told I would get my refund in 7 days. On August 21st I checked my bank & notice they were billing me for $285.21. I called to remind them that they owe me money, It has since been reversed. I askedwhen I was going to get my refund & was told 7-14 days. I called again on August 29th & was told 3 weeks. On September12, 2017 I called again & could not get a straight answer as to when I would be getting my money. Can you help me get my money from Carnival cruises?