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Report: #1221878

Complaint Review: CBR tech solutions - Internet

  • Submitted:
  • Updated:
  • Reported By: Chuck — newark Delaware USA
  • Author Confirmed What's this?
  • Why?
  • CBR tech solutions Internet USA

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After opening a video on the internet I got a pop up saying there was malicious spyware on my computer.  another pop up had the number of CBR tech solutions on it.  When I called they wanted to remotely remove the spyware from my computer.  When I questioned why their phone number came on the pop up, the so called technition got agitated, telling me he had other computers to work on and if I didn't pay thye $199 for an year, $299 for 2 years or $399 for a lifetime of survice he could not help me.  Repeated attempts to get the pop up's off the computer failed.  Luckily when I turned off the computer and rebuted a few times it was gone.  (While typing this CBR called me 4 times from phone number 1-855-779-4007 and told me how they could fix my computer.  I told him their business was a F*king scam, he wanted to reasure me they were not when I interupted him and told him to shut up and called him a Fu#king theif.  I had other choice words for him when he called the other 3 times.) DO NOT call the number on then pop up rather call microsoft tech support if shutting down (reboot doesn't work) doesn't remove the pop up's by itself.

This report was posted on Ripoff Report on 04/11/2015 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cbr-tech-solutions/internet/cbr-tech-solutions-malware-alert-on-computer-but-gives-their-to-remove-it-for-199-indi-1221878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
5Consumer
2Employee/Owner

#7 Consumer Comment

i have good experience

AUTHOR: jonwillimes - (USA)

POSTED: Wednesday, October 14, 2015

I had a 100% faith on CBR Tech Solutions and of course their tech department and their excellent manors also their knowledge about computers is best in the world for personal like me. Their politeness towards the customers is very good

thanks

CBRTech Solutions

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#6 REBUTTAL Owner of company

great work cbr tech solutions

AUTHOR: hill - (USA)

POSTED: Saturday, July 11, 2015

"I had been having trouble with my computer with pop ups, slow on downloading and just getting aggravating! I had thought it was from downloading Chrome so decided to switch to Firefox/Mozilla. Said something about needing driver updates. So connected to buying some software for cleaning and updating and connected to talking to CBR Tech Solutions which was so awesome. They explained things and now my computer runs excellent."

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#5 Consumer Comment

I have great experience with CBR Tech Solutions

AUTHOR: Sidney Nesmith - (USA)

POSTED: Friday, July 10, 2015

I could not access my new HP scanner/copier/laser printer via our quasi-home-network. I called CBR Tech Solutions the person was very knowledgeable and would not hang up until he was sure all the issues had been resolved. He walked me through the software installation (a 15 minute process) on my wife's laptop and confirmed printer access, then did the same for the installation on computer (both Windows 7-based). He also helped me set up wireless mobile device printing via our phones and iPad.


He helped me for 30-40 minutes, during which time I'm sure other people 'on hold' were going nuts, but I was appreciative of his ensuring everything was working as expected

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#4 Consumer Comment

CBR Tech Solution is good

AUTHOR: Max Sheffield - (USA)

POSTED: Thursday, July 09, 2015

"Very pleasant experience with your tech. He explained exactly what was going to be done to update my computer. He also reassured me that my information would be safe and of course he advised me several times to change my passwords, which I did. He also provided me with the information that was slowing my computer down. I would hope that all future contact with your techs are as professional and pleasant as this one was and that they will make me feel as comfortable with your company and products as I do now. Thank you!"

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#3 Consumer Comment

CBR Tech Solutions Is Not Scam

AUTHOR: sheffield - (USA)

POSTED: Wednesday, July 08, 2015

"The representatives were helpful in correcting the issues with my Mac book air. They told me what the problems were and suggested software that was needed to keep viruses and malware out of my system. I've purchased the advanced tools and am quite happy with the results. And I already have told my friends about CBR Tech Solutions.

One of the biggest advantages I appreciate is that I didn't have to take my computer to a store, leave it there for who knows how long and hope the computer works as it's supposed to when I got it home. Being a remote fix, I called in when the work was done and kept the representative on the phone while I checked out my computer so if I had any problems they could address them immediately.

I have to also say the representatives were very calm even when I was upset and frustrated. The customer isn't always right but not one of the reps I worked with was very professional."

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#2 Consumer Comment

Its Not true

AUTHOR: hill - (USA)

POSTED: Wednesday, July 08, 2015

I'm a first time user with CBR Tech Solutions, Your tech worked on my computer remotely for apex. 4-5 hrs. to make sure my computer was safe & clear of all critical viruses, and other critical issues; I was having problems with my internet.   I also purchased 3 software packages along with your CBR Tech Solutions support. I'm a very happy camper and assured my computer is in excellent hands and won't crash on me and help me prevent Identity Theft. That gives me a peace of mind. I cancelled the company I was with; and feel reassured that my computer is being checked for ongoing issues consistently. I found both your Tech Support and Customer Service staff to be very proactive and professional team players; going above and beyond to be sure I was a very satisfied customer. Thank you & your staff for all you do. I'm a very happy camper!! And love working with your friendly and supportive staff. They are always ready to solve my computer issues and always professional. I wish I had known about them before now; I don't think there could be a better CBR Tech Solutions Support team out there. Plus the initial price to enroll in their computer service program has fit into my budget. Thank you again CBR Tech Solutions for being out there for customers like myself and knowing you are just a phone call away puts a smile on my face and in my heart. 

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#1 REBUTTAL Individual responds

No it not scam

AUTHOR: david - (USA)

POSTED: Tuesday, July 07, 2015

I have had a great experience with CBR Tech Solutions. My computer had been hacked into and had to start completely all over. CBR Tech Solutions took care of the problem and now is working great. They also installed windows 8.1. It's easy, just over the phone. Thank You CBR Tech Solutions!!!

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