Celibre Medical Corporation Celibre Laser Services Orange California

The patient came into our office specifically requesting the q-switched laser, which is an industry standard for sun damage removal.  We are not clear as to why the patient now feels that this is the "wrong laser" but our practice and thousands of others across the nation use it every day to remove sun spots.

The patient also implored us to remove the spots on her hand in ONE treatment and stated she did not want to have to return for a second.  As such, we treated the spots in a way that we would remove them in one visit.  The spots were removed and the patient was left with pinkness in the hands, which is very normal even for extended periods of time (weeks or months).

When the patient voiced concern with the result of the treatment, we asked her to come into the office for a chekcup to be evaluated.  She refused, instead demanding a refund.  We offered the refund, but as is standard in our industry, any time a full (unwarranted) refund is provided, we also ask for a liability release and confidentiality.  The patient would not agree to this so we have not provided the refund.

While we do sympathize with the patient that it was a long healing process, we set this expectation with her before the treatment.  The laser is industry standard for the type of treatment provided and so are the results.  There was no burning and is no permanent scarring, just pinkness that is taking an extended period to heal.

The patient decided it was better to try and threaten us with online reviews than take the full refund.  We repsect her decision but have to disagree with her assessment.