Complaint Review: Century-National Insurance Company - N. Hollywood California
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- Author Confirmed
- Century-National Insurance Company 12200 Sylvan Street N. Hollywood, California U.S.A.
- Phone: 800-231-5711
- Web:
- Category: Inspections & Hazards
Century-National Insurance Company Double-billing on payment service charges N. Hollywood California
*Author of original report: Problem corrected
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My home insurance policy renewal listed the various payment options. Each of them included a $5 service charge per payment. However, when I received the premium due notice (bill), another $5 was added to the amount of the payment.
The balance statement which came with the bill listed the amount of the previous payment applied toward the policy premium, minus the amount of the service charge. The customer does not receive an itemized listing of actual payments and charges which makes it difficult to notice that one is paying double service charges.
Hard copy evidence of the "mistake" is in my possession, naturally.
Tom
Escondido, California
U.S.A.
This report was posted on Ripoff Report on 06/08/2009 01:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/century-national-insurance-company/n-hollywood-california-91606/century-national-insurance-company-double-billing-on-payment-service-charges-n-hollywood-459502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Problem corrected
AUTHOR: Tom - ()
SUBMITTED: Wednesday, June 26, 2013
I believe the problem has been corrected and later statements reflected the correct premium.
The company never admitted the mistake nor offered to reimburse any overpayments.
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