Complaint Review: Chamberlain Restoration - Downers Grove Illinois
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- Author Confirmed
- Chamberlain Restoration 6900 Main St., Suite 140 Downers Grove, Illinois U.S.A.
- Phone: 800-950-0301
- Web:
- Category: Photography
Chamberlain Restoration Restore and convert old movies, VHS, Slides to DVD, Restore old Pictures Downers Grove Illinois
*UPDATE Employee: Chamberlain was right
*Consumer Comment: I have used this company 2 time before & they always done a great job for me
*Consumer Comment: I have used this company 2 time before & they always done a great job for me
*Consumer Comment: I have used this company 2 time before & they always done a great job for me
*REBUTTAL Owner of company: I'm the owner of the company
Show customers why they should trust your business over your competitors...
I had my old 8 mm home movies converted to DVD's. When I received the DVD's, the bright areas were all white and the darker areas were so dark you couldn't see what they were. I paid a lot of money to have them converted and I disagree with them that they did the job they advertised. I lost my head and believed their ad that I found on Google, should have tried just a little first.
Bill
Brownsburg, Indiana
U.S.A.
This report was posted on Ripoff Report on 08/13/2008 12:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chamberlain-restoration/downers-grove-illinois-60516/chamberlain-restoration-restore-and-convert-old-movies-vhs-slides-to-dvd-restore-old-pi-362466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Chamberlain was right
AUTHOR: Bill - (U.S.A.)
SUBMITTED: Wednesday, March 11, 2009
After reading the company's responce to my complaint I realize I was wrong as the consumer. If I wanted extra work done above what I orginally asked for I should have to pay for it. The company did everything they said they would for the price they quoted.
Sincerely Bill
Brownsburg Indiana
USA
#4 Consumer Comment
I have used this company 2 time before & they always done a great job for me
AUTHOR: Bob Dimond - (U.S.A.)
SUBMITTED: Sunday, March 08, 2009
I have used Chamberlain Restoration 2 times in the last year they did a wonderful job both times. I would highly recommend them to anybody. There quality and customer service were great
Sincerely Bob Dimond
#3 Consumer Comment
I have used this company 2 time before & they always done a great job for me
AUTHOR: Bob Dimond - (U.S.A.)
SUBMITTED: Sunday, March 08, 2009
I have used Chamberlain Restoration 2 times in the last year they did a wonderful job both times. I would highly recommend them to anybody. There quality and customer service were great
Sincerely Bob Dimond
#2 Consumer Comment
I have used this company 2 time before & they always done a great job for me
AUTHOR: Bob Dimond - (U.S.A.)
SUBMITTED: Sunday, March 08, 2009
I have used Chamberlain Restoration 2 times in the last year they did a wonderful job both times. I would highly recommend them to anybody. There quality and customer service were great
Sincerely Bob Dimond
#1 REBUTTAL Owner of company
I'm the owner of the company
AUTHOR: Mark - (U.S.A.)
SUBMITTED: Wednesday, February 25, 2009
Hi my name is Mark Chamberlain I am the owner of the company Bill is complaining about. Bill fails to mention that his complaint about some area's being to light or dark were because of the way Bill's family had originally shot there movies. The light & dark areas were caused by their camera being incorrectly set 40 years ago when it was originally shot. Jim did not want us to remove any of the footage before he saw it. Therefore we had no options because the footage Bill didn't like had no images on it so there was nothing for us to restore. Yet Bill didn't give us permission to remove it before he saw it. If clients want us to go back and re-edit their movies after the initial restoration we charge them. Bill didn't want to pay to have us remove the footage after he saw it and then decided he wanted it removed.
We are a honest company who does a great job. I am sorry that Bill wasn't happy because we wouldn't remove the footage after he reviewed it but it was his decision to want to see all the footage first.
To be a nice person I will offer to remove the footage Bill doesn't like at a discount if he still wants me to. I have been in business for over 20 years I have a 99% satisfaction rate with my customers.
If anyone wants to ask me any questions I can be reached at 1 800 950-0301.
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