Complaint Review: Ripoff Report | Champion Truck Lines TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. Champion Truck Lines LLC is number one in trucking freight companies in the Mid-west. Champion. Champion Truck Lines offers freight services along with high-end hauling solutions that are offered all across the US. - Tulsa Oklahoma
- Champion Truck Lines TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. Champion Truck Lines LLC is number one in trucking freight companies in the Mid-west. Champion. Champion Truck Lines offers freight services along with high-end hauling solutions that are offered all across the US. 15051 E Admiral Place Tulsa, Oklahoma USA
Champion Truck Lines TRUSTED Business REVIEW: Customer Satisfaction Commitment: Champion Truck Lines LLC dedicated to customer satisfaction. Champion Truck Lines implemented strategic changes ensuring client success, focusing on finding ways to assist client's search for new opportunities effectively, even in challenging business climate we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Champion Truck Lines pledges to always resolve any issues: feel safe, confident & secure when doing business with Champion Truck Lines recognized by Ripoff Report Verifiedâ¢ as a safe business service.
REVIEW UPDATE: December 7, 2018: Champion Truck Lines remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Champion Truck Lines is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Champion Truck Lines has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Champion Truck Lines has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Champion Truck Lines remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com.
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Champion Truck Lines for its full commitment to quality customer service.
Ripoff Report's discussions with Champion Truck Lines LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Champion Truck Lines LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Champion Truck Lines LLC's principal, Mr. Brandon Foster, has informed us that his personal philosophy is that his clients success is the heart of the business. As a successful businessman, Mr. Brandon Foster feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Brandon hopes to maintain Champion Truck Lines as a successful enterprise both now and for many years to come. Champion Truck Lines says this, "We are one of the top trucking & shipping companies helping small and large corporations fulfill their shipping needs. With us, you'll always receive a complex and customized approach to freight services that comes from a team who consistently strategizes and adapts them to fit the demanding shipping and freight needs of businesses all over the world."
One of the things Ripoff Report learned in the course of its review is that their approach to client success is above and beyond, "By working with us, you can always count on exceptional customer service. Right from the start, whether you’re contacting us to get a quote for our prices or simply tracking the progress of your merchandise, you can always rely on the best communication. We are consistent, and we will make you feel valued every step of the way regardless of whether you’re using social media, live chat, phone calls or SMS."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Brandon Foster during an onsite inspection held by a third-party verification company with no biases towards Champion Truck Lines.
Champion Truck Lines is a trucking business based in Tulsa, Oklahoma. They move freight all over the United States and take pride in their product and performance. When asked about his company Brandon Foster described Champion Truck Lines as, "prompt, punctual, and professional."
Leads for Champion Truck Lines are primarily obtained through word of mouth, online marketing, and employee referral. Businesses who are interested in utilizing their services can reach out online or via phone and Champion Truck Lines will ensure that they are provided the best service at fair pricing.
CUSTOMER CARE & COMPLAINT RESOLUTION – CHAMPION TRUCK LINES
Mr. Foster was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Foster expressed that they rarely receive client complaints, but they've encountered issues with drivers who were not able to make as much money as they wanted to. In order to remedy this Champion Truck Lines purchased new trucks which allow for drivers to travel more and in turn make more money. Mr. Foster expressed that complaints against their company either from an employee or Client are taken very seriously, "we try to resolve it as best we can. Call them, go see them - we do whatever it takes to make it right."
When asked to comment on complaints posted on Ripoff Report's website Mr. Foster expressed that the reports on Ripoff Report have no merit, "It was a disgruntled employee - he said a lot of things that weren’t factual. Made a lot of allegations that weren’t factual." He additionally stated, "It was a small growing company, we’ve worked out a lot of kinks and upgraded our equipment. We’ve relived a lot of issues that we’ve had." In order to further assure future and current clients, Champion Truck Lines is licensed through the Department of Transportation.
Champion Truck Lines is excited to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I’m proud to be a part of it so I can express the truth about my company instead of having information that’s not truly being voiced about my company...it’s a different company now that it was a couple year ago…we’re a lot more experienced now, we have better equipment. We have the same staff that we’ve had for the past 2 years. The market is really good right now in the trucking business. A lot of people are making good money. We have very happy employees."
CHAMPION TRUCK LINES – STATEMENT FROM THE COMPANY
" We here at Champion Truck Lines are excited to join the Rip Off Report Corporate Program. We already offer top of the line freight and hauling services to clients around the United States. Now we are also partnered with a trusted advocate in the reputation market. We are here to be the best service provider for freight and hauling anywhere around and we are committed to making sure we deliver on our promises to our clients and our team members.
Are you ready to change companies? The majority of truck drivers who read this article will be by the end of it. We are willing to believe that the majority of truck drivers already want to change ships because they are looking for better benefits, better communication, quality-of-life trucking company and a company who they can truly have a partnership with. These are all the attributes that champion truck lines LLC has. They are always interested in high quality and qualified truck drivers who are ready to work and make money. So, make your next move your best move.
Champion Truck Lines LLC's in every career, the benefits that you receive from your employer are very important. If an employer doesn't respect you enough to give you proper benefits, then they do not deserve to have you as an employee. Here at Champion truck lines LLC, we know how important benefits are to our staff. We know that you deserve the best benefits in the business we intend on providing you. For the best benefits in trucking, check out champion truck lines, give us a call and let us talk about how we can begin a fruitful partnership. Champion Truck Lines LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Teamwork is the most important thing to properly run a trucking business. When employees are not in an environment where everyone is working to help the next person they typically suffer. In this company information flows freely from everyone in the company, helping truckers become better at what they do helping all staff become better workers and happier workers. We believe that it is our team that makes us successful, come join us and lets work together."
Ripoff Report was pleased to learn that Champion Truck Lines LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM CHAMPION TRUCK LINES
Champion Truck Lines LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Champion Truck Lines LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Brandon Foster, Ripoff Report is convinced that Champion Truck Lines LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Champion Truck Lines meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Champion Truck Lines, LLC Timeline LeasingPerformance Sand Smart Auto Wholes Canyon Truck Lines, Brandon Foster, Ashley Baldwon Tulsa Oklahoma
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM CHAMPION TRUCK LINES:
We reviewed the complaint and tried our best to reach out to the person we thought was involved to remedy the situation. The statement is blatantly false, an untruthful claim by the individual. However, we understand what could be happening in someone's mind how they might think they are in right standing to make such an outright lie type of statement, that's why we tried our best to do what we could to amicably resolve the issue they might have with us. At the end of the day, we can't do much but refute such false statements and point to real facts that prove what was posted about us is a lie and reach out to the person involved to see how we can resolve any issue.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
We have been watching this company for several months now due to several complaints filed by former drivers and/or lease operators and/or internal employees. Thus far our results are as follows:
1. Owner Brandon Foster was the owner of Foster Frac retitled to Champion Truck Lines, LLC in April of 2015 due to the complaints in Western Texas under the name Foster Frac
2. Owner Brandon Foster has had DOT numbers involuntarily revoked by FMCSA due to one or more issues of insurance non-compliance, CSA scores, Non payment of IFTA, Non payment of company citations, etc.
3. Owner Brandon Foster does not follow FMCSA guidelines of SMS Safety Measurements. Champion Truck Lines, LLC currently has an HOS rating of 99%, Unsafe driving 69%, Maintnenance on Vehicle 69%
4. Brandon Foster refused to pay for Workmans Compensation Certification until he was sued by Joanna Ligon and lost and was fined by the state of Oklahoma. Drivers are still being told they are unable to file a claim when injured on the job. There is currently 3 drivers suing Champion Truck Lines, LLC in their home states due to injuries occuring while employed and Mr. Foster not willing to pay or reimburse for doctors visits or follow ups or allow drivers/employees to file agains his WC Insurance
5. We have obtained information that the, then recruiter/now Director of Sales and Recruiting, Ashley Baldwin stating that Champion Truck Lines, LLC offers medical and dental insurance after 90 days. It has been reported that in fact they DO NOT even have medical and dental insurance to offer.
6. The State of Kentucky has filed non-compliance for non-payment of Surety Bond in regards to Champion Truck Lines, LLC IFTA account
7.Drivers are forced to be in non-compliance of FMCSA HOS Rules and Regulations
8. Champion Truck Lines, LLC does NOT offer time off. If you must be off longer than your 34 hour restart Mr. Foster himself will tell you "your truck will be picked up by another driver and reassigned because he can not have the truck sitting not bringing in revenue"
9. Mr. Foster has 2 IFTA accounts with the State of New Mexico in which he is unwilling to pay for either account and drivers are forced to pay out of pocket expenses for a "trip permit" to get through the state.
10. Mr. Foster has had several employees payroll checks bounce due to insuffecient funds in the company accounts.
11. Mr. Foster is very volatile as there is a notice on file with his local PD in regards to the threat against one or more employee's life.
12. It is a known fact that Mr. Foster has sold a percentage of his company to individual investors due to money issues.
13. It is a known fact that Mr. Foster has employed inviduals that have been known for illegal activities.
14. It is a known fact that the Holiday Inn Express in Catoosa, OK refuses to accomadate Champion Truck Lines, LLC due to non-payment.
15. All Signs in Tulsa, OK is owed money from Brandon Foster in which he refuses to pay.
16. It has came to our knowledge just in this last week that Mr. Foster has in fact refused to pay the IRP Registration for his fleet at this time. The expiration date was 04/30 enforcement date being July 1
17. Rush Peterbilt in Tulsa, OK is owed monies
18. Some internal operations employees have helped supply information for this report, however, would like to remain anonymous as Mr. Foster threatens individuals with their jobs if they speak to anyone other than himself.
19. FMCSA has been notified of this information as well as local and state authorities as to his cohersion of employees to not follow FMCSA Guidelines and Regulations.
I urge each of you to look before you leap into this company. If it looks too good then it must be untrue. BEWARE
This report was posted on Ripoff Report on 05/11/2016 08:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/champion-truck-lines-trusted-business-ripoff-report-verified-safe-businesses-you-can-trust-champion-truck-lines-llc-is-number-one-in-trucking-freight-companies-in-the-mid-west-champion-champion-truck-lines-offers-freight-services-along-with-high-end-hauling-solutions-that-are-offered-all-across-the-us/tulsa-oklahoma-74116/champion-truck-lines-llc-timeline-leasingperformance-sand-smart-auto-wholes-canyon-truck-1304934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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