Complaint Review: Cingular Wireless - Atlanta Georgia
- Cingular Wireless Glenridge Highlands Two, 5565 Glenridge Connector Atlanta, Georgia U.S.A.
- Phone: 866-Cingular
- Web:
- Category: Cellular Phone Companies
Cingular Wireless AA Communications ripoff Quincy ILLINOIS
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DEBITED MY BILL SIX TIMES FROM MY ACCOUNT; THEY OWE ME $280 !!! .....
I can not belive this has happened to me. I USED Cingular's automatic bill pay where it was charged to my debit card each month and that is how i paid my bill. this month i got charged SIX times!!!! SIX!!!! I have contacted my bank who said it is Cingular's mistake b/c they requested payment 6 separate times!! I first contacted Terri at AA Communications in Quincy, IL who did not even BOTHER to call me back to help me out. when i called her she told me i was to fax a copy of my bank statement to cingular.
well i could see i was getting nowhere already so i called 611 (customer service for cingular) and spoke to maryanne who told me i would have to fax the bank stament in and that it could take up to 7 days to resolve. YES 7 DAYS!! I SAID DO YOU UNDERSTAND MY ACCT IS OVER DRAWN B/C OF THIS MISTAKE AND I AM ACCRUING $20 A DAY CHARGES FOR THIS? she said i cingular would reimburse me for this. well i was not satisfied with that and i called billing who transferred me to collections where i spoke to oliver (more helpful than anyone so far)
and i explained everything to him and he said my acct was not showing a $280 credit, it was just showing the one time payment. i was to fax in my bank statment and now this would be expidited to be resolved in 24 hours. well they have until 7 am tomorrow morning to resolve this and i have a strong feeling it will not be resolved. i'm documenting EVERYTHING i have done here. I really don't even know what my next move will be. more phone calls i suppose.
Jen
quincy, Illinois
This report was posted on Ripoff Report on 11/05/2002 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cingular-wireless/atlanta-georgia-30342/cingular-wireless-aa-communications-ripoff-quincy-illinois-34358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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