Circuit City - Circuitcity.com Abraheim.Al-Mudhi I placed an order on 12/23/09. As of 2/1/10 neither Circuit City nor the delivery company has any idea where my TV is, although they were able to deliver the Blu Ray DVD player and home theater system Miami, Florida

We apologize for the inconvenience,

Your order was shipped and we handed the correct items to the trucking company to make the delivery of these products to you safely in a timely manner. Some where there may possibly been a mix up through the trucking company and you item was delayed/mis-routed. We have refunded you in full for the TV , and issued courier pickups to come and pickup the Bluray and Hometheatre system so they may be refunded in full back to warehouse.

Please let us know if there is anything else we may assist you with, feel free to contact me directly at :

800-955-1888 EXT 5384

Thank you

there was no refused delivery - it was clearly an attempted case of bait and switch of behalf of CircuitCity.  I ordered a Sony XBR9 tv and the delivery company initially advised me the Sony tv I ordered was delivered to someone else.  When I called them several weeks later to get an update they still had no idea where my tv was.  After I filed a complaint against with the BBB in Florida, I suddenly received a call from the delivery company advising they wanted to deliver a "Samsung" tv.  I told the woman at the delivery company, let's be clear, I didn't order a Samsung tv, I ordered a Sony tv. The only solution she offered at that point was to return the tv - clearly this was an attempt of bait and switch.

According to the trucking company your order was separated into 2 shipments. The Blue Ray Player and the Theater system were delivered first, and then they made an appointment and attempted delivery of the TV on Feb 2nd, which was refused at your delivery address. 

We're sorry if the split shipment caused any inconvenience.  If you'd like to also return the items you kept, please visit our website or call me directly at 800-955-1888 X 5384. 

Thanks for the opportunity to serve you.

We apologize for the inconvenience,

As per our records, the order was delivered and signed for as per the POD from the shipping company AIT. (POD Proof of delivery form) we will look into this matter further please allow 3 business days for follow up.

Thank you