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Ripoff Report | Circuit City Review - Salisbury, Maryland
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Report: #194338

Complaint Review: Circuit City - Salisbury Maryland

  • Submitted:
  • Updated:
  • Reported By: franklin West Virginia
  • Author Confirmed What's this?
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  • Circuit City Store 3164 Salisbury, Maryland U.S.A.

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They clam if you don't like what you buy you can bring it back for a full refund in 30 days.I bought a notebook from them which I got 200.00 off for getting aol.I didn't real have any help at the store ,aol said this is something that ciruit city does and they can't help, after trying to take care of the problems we were have and not getting any place,i told them I'm just going to bring it back after have it for 5 days,they clai there a 15% restocking fee!!

Edward
Franklin, West Virginia
U.S.A.

This report was posted on Ripoff Report on 06/01/2006 05:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/circuit-city/salisbury-maryland-21801/circuit-city-return-guarantee-ripoff-salisbury-maryland-194338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
14Consumer
0Employee/Owner

#14 UPDATE Employee

This happened during Black Friday and customers were getting screwed left and right by AOL.

AUTHOR: OMeSSiaHo - (U.S.A.)

POSTED: Thursday, June 22, 2006

There usually is no rebate. If you want I can call someone at the store and ask but usually the $200 is taken off the price right away. It is also AOL's job to refund him the money since CC dosent have it. This happened during Black Friday and customers were getting screwed left and right by AOL. It sucked because there was nothing we could do because the $200 is taken off the price right away. If it was a rebate we could have just refunded the rebate amount.

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#13 Consumer Comment

I think most have missed the original posters point.

AUTHOR: Ben - (U.S.A.)

POSTED: Thursday, June 15, 2006

The original post is a little hard to decipher. But from what I can gather from it, and my knowledge of these extra packages sometimes offered with computers is this...

Circuit City offered $200 off a computer for some sort of subscription to AOL. This is not uncommon at all. I have seen it all the time.

This person bought the computer but failed to get the $200 off. As I stated, the original post is not entirely clear. Nothing is mentioned if this "$200" would come at the time of sale, or in a rebate after signing up with AOL. I would tend to assume it would be some sort of rebate since "proof" that the consumer actually fulfilled their end of the bargin would need to be provided. Thus the rebate....after sign up.

Now when the when the consumer failed to receive this $200, they first went to AOL for the money. AOL claimed that it was not a deal sponsored through them, but Circuit City.

The consumer then attempted to obtain the $200 from Circuit City. So far Circuit City has failed to give a resolution.

The consumer now wants to return the item based on one simple fact. They have not received what was originally agreed upon at the time of sale. Meaning the $200 for subscribing to AOL after purchasing the computer


Now thats about what I can make of the original unclear post.

So in regards to where/when the "policy" is posted in the store, and where/when the consumer knew about it....is moot. If the consumer purchases an item in good faith and does not receive the "full deal", I see no reason why they should be subject to any of this.

They should not be "forced" now to spend their money at Circuit City by holding a restocking fee over their head. Circuit City offered $200 off if the consumer did certain things. From what I gather, they met those obligations. I see no reason why the consumer in this case should be punished for Circuit City failing to meet its end of the bargin.

It doesnt matter where the policy is posted. It doesnt matter if the item is opened or not. It doesnt matter the customer refuses to spend the returned money on another item at Circuit City. They should be entitled to get their money back in full, and on DEMAND for CC's failure to uphold their end of the deal....period.


This is not a case of a consumer just buying something and not liking it, then trying to return it. They bought something, and didnt get what they were told they would get.

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#12 Consumer Comment

I think most have missed the original posters point.

AUTHOR: Ben - (U.S.A.)

POSTED: Thursday, June 15, 2006

The original post is a little hard to decipher. But from what I can gather from it, and my knowledge of these extra packages sometimes offered with computers is this...

Circuit City offered $200 off a computer for some sort of subscription to AOL. This is not uncommon at all. I have seen it all the time.

This person bought the computer but failed to get the $200 off. As I stated, the original post is not entirely clear. Nothing is mentioned if this "$200" would come at the time of sale, or in a rebate after signing up with AOL. I would tend to assume it would be some sort of rebate since "proof" that the consumer actually fulfilled their end of the bargin would need to be provided. Thus the rebate....after sign up.

Now when the when the consumer failed to receive this $200, they first went to AOL for the money. AOL claimed that it was not a deal sponsored through them, but Circuit City.

The consumer then attempted to obtain the $200 from Circuit City. So far Circuit City has failed to give a resolution.

The consumer now wants to return the item based on one simple fact. They have not received what was originally agreed upon at the time of sale. Meaning the $200 for subscribing to AOL after purchasing the computer


Now thats about what I can make of the original unclear post.

So in regards to where/when the "policy" is posted in the store, and where/when the consumer knew about it....is moot. If the consumer purchases an item in good faith and does not receive the "full deal", I see no reason why they should be subject to any of this.

They should not be "forced" now to spend their money at Circuit City by holding a restocking fee over their head. Circuit City offered $200 off if the consumer did certain things. From what I gather, they met those obligations. I see no reason why the consumer in this case should be punished for Circuit City failing to meet its end of the bargin.

It doesnt matter where the policy is posted. It doesnt matter if the item is opened or not. It doesnt matter the customer refuses to spend the returned money on another item at Circuit City. They should be entitled to get their money back in full, and on DEMAND for CC's failure to uphold their end of the deal....period.


This is not a case of a consumer just buying something and not liking it, then trying to return it. They bought something, and didnt get what they were told they would get.

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#11 Consumer Comment

I think most have missed the original posters point.

AUTHOR: Ben - (U.S.A.)

POSTED: Thursday, June 15, 2006

The original post is a little hard to decipher. But from what I can gather from it, and my knowledge of these extra packages sometimes offered with computers is this...

Circuit City offered $200 off a computer for some sort of subscription to AOL. This is not uncommon at all. I have seen it all the time.

This person bought the computer but failed to get the $200 off. As I stated, the original post is not entirely clear. Nothing is mentioned if this "$200" would come at the time of sale, or in a rebate after signing up with AOL. I would tend to assume it would be some sort of rebate since "proof" that the consumer actually fulfilled their end of the bargin would need to be provided. Thus the rebate....after sign up.

Now when the when the consumer failed to receive this $200, they first went to AOL for the money. AOL claimed that it was not a deal sponsored through them, but Circuit City.

The consumer then attempted to obtain the $200 from Circuit City. So far Circuit City has failed to give a resolution.

The consumer now wants to return the item based on one simple fact. They have not received what was originally agreed upon at the time of sale. Meaning the $200 for subscribing to AOL after purchasing the computer


Now thats about what I can make of the original unclear post.

So in regards to where/when the "policy" is posted in the store, and where/when the consumer knew about it....is moot. If the consumer purchases an item in good faith and does not receive the "full deal", I see no reason why they should be subject to any of this.

They should not be "forced" now to spend their money at Circuit City by holding a restocking fee over their head. Circuit City offered $200 off if the consumer did certain things. From what I gather, they met those obligations. I see no reason why the consumer in this case should be punished for Circuit City failing to meet its end of the bargin.

It doesnt matter where the policy is posted. It doesnt matter if the item is opened or not. It doesnt matter the customer refuses to spend the returned money on another item at Circuit City. They should be entitled to get their money back in full, and on DEMAND for CC's failure to uphold their end of the deal....period.


This is not a case of a consumer just buying something and not liking it, then trying to return it. They bought something, and didnt get what they were told they would get.

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#10 Consumer Comment

I think most have missed the original posters point.

AUTHOR: Ben - (U.S.A.)

POSTED: Thursday, June 15, 2006

The original post is a little hard to decipher. But from what I can gather from it, and my knowledge of these extra packages sometimes offered with computers is this...

Circuit City offered $200 off a computer for some sort of subscription to AOL. This is not uncommon at all. I have seen it all the time.

This person bought the computer but failed to get the $200 off. As I stated, the original post is not entirely clear. Nothing is mentioned if this "$200" would come at the time of sale, or in a rebate after signing up with AOL. I would tend to assume it would be some sort of rebate since "proof" that the consumer actually fulfilled their end of the bargin would need to be provided. Thus the rebate....after sign up.

Now when the when the consumer failed to receive this $200, they first went to AOL for the money. AOL claimed that it was not a deal sponsored through them, but Circuit City.

The consumer then attempted to obtain the $200 from Circuit City. So far Circuit City has failed to give a resolution.

The consumer now wants to return the item based on one simple fact. They have not received what was originally agreed upon at the time of sale. Meaning the $200 for subscribing to AOL after purchasing the computer


Now thats about what I can make of the original unclear post.

So in regards to where/when the "policy" is posted in the store, and where/when the consumer knew about it....is moot. If the consumer purchases an item in good faith and does not receive the "full deal", I see no reason why they should be subject to any of this.

They should not be "forced" now to spend their money at Circuit City by holding a restocking fee over their head. Circuit City offered $200 off if the consumer did certain things. From what I gather, they met those obligations. I see no reason why the consumer in this case should be punished for Circuit City failing to meet its end of the bargin.

It doesnt matter where the policy is posted. It doesnt matter if the item is opened or not. It doesnt matter the customer refuses to spend the returned money on another item at Circuit City. They should be entitled to get their money back in full, and on DEMAND for CC's failure to uphold their end of the deal....period.


This is not a case of a consumer just buying something and not liking it, then trying to return it. They bought something, and didnt get what they were told they would get.

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#9 UPDATE EX-employee responds

Ben. you can still return the laptop if it isnt opened

AUTHOR: OMeSSiaHo - (U.S.A.)

POSTED: Saturday, June 10, 2006

You dont have to open the laptop to see the return policy. It dosent matter if it shows up "after the fact" because you can still return the laptop if it isnt opened. Also how many times do I have to say you dont need to pay a restocking fee on computers if you exchange it.

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#8 Consumer Comment

Funny months on and still no "postings" everywhere.

AUTHOR: Ben - (U.S.A.)

POSTED: Friday, June 02, 2006

I have commented on the "its posted everywhere" many times on Circuit City threads.

Seems all the CC patriots that come here to insult people always ignore 2 simple issues that I bring up every time.

1. At my closest store, the only places the policy can be found is on the back of the recipt, and at the return counter.

NO WHERE ELSE!

Thus the saying of "its posted everywhere" is false in some cases. I have no doubt that there are some stores that are on the ball and do have it posted well. But some....DONT. Its a fact many people have posted about. Yet all the CC employees and others just here to insult the original posters never seen to acknowledge. They just ignore it or outright call you a liar.


2. What freaking good is a policy that can only be found on a recipt......AFTER THE SALE!?

Once again, another point many who will return to insult the original post, and me will ignore.

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#7 Consumer Comment

Funny months on and still no "postings" everywhere.

AUTHOR: Ben - (U.S.A.)

POSTED: Friday, June 02, 2006

I have commented on the "its posted everywhere" many times on Circuit City threads.

Seems all the CC patriots that come here to insult people always ignore 2 simple issues that I bring up every time.

1. At my closest store, the only places the policy can be found is on the back of the recipt, and at the return counter.

NO WHERE ELSE!

Thus the saying of "its posted everywhere" is false in some cases. I have no doubt that there are some stores that are on the ball and do have it posted well. But some....DONT. Its a fact many people have posted about. Yet all the CC employees and others just here to insult the original posters never seen to acknowledge. They just ignore it or outright call you a liar.


2. What freaking good is a policy that can only be found on a recipt......AFTER THE SALE!?

Once again, another point many who will return to insult the original post, and me will ignore.

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#6 Consumer Comment

Funny months on and still no "postings" everywhere.

AUTHOR: Ben - (U.S.A.)

POSTED: Friday, June 02, 2006

I have commented on the "its posted everywhere" many times on Circuit City threads.

Seems all the CC patriots that come here to insult people always ignore 2 simple issues that I bring up every time.

1. At my closest store, the only places the policy can be found is on the back of the recipt, and at the return counter.

NO WHERE ELSE!

Thus the saying of "its posted everywhere" is false in some cases. I have no doubt that there are some stores that are on the ball and do have it posted well. But some....DONT. Its a fact many people have posted about. Yet all the CC employees and others just here to insult the original posters never seen to acknowledge. They just ignore it or outright call you a liar.


2. What freaking good is a policy that can only be found on a recipt......AFTER THE SALE!?

Once again, another point many who will return to insult the original post, and me will ignore.

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#5 Consumer Comment

The policies are posted everywhere

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, June 02, 2006

The return policies are posted everywhere in the store, at the different counters, every register, the different departments, EVERYWHERE!

This is like the "wet paint" sign. You see it, but still don't believe it.

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#4 UPDATE Employee

Read the Receipt !

AUTHOR: Blake - (U.S.A.)

POSTED: Thursday, June 01, 2006

if you would have read the receipt, the back of it, or asked about any special return terms, than you would have noticed it has clearly stated that ANY computer related items are subject to a 15% restocking fee, and computer related items can only be returned within 14 days ......

But, if you would buy something of equal or greater value, that fee would become null and void !

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#3 UPDATE Employee

Read the Receipt !

AUTHOR: Blake - (U.S.A.)

POSTED: Thursday, June 01, 2006

if you would have read the receipt, the back of it, or asked about any special return terms, than you would have noticed it has clearly stated that ANY computer related items are subject to a 15% restocking fee, and computer related items can only be returned within 14 days ......

But, if you would buy something of equal or greater value, that fee would become null and void !

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#2 UPDATE Employee

Read the Receipt !

AUTHOR: Blake - (U.S.A.)

POSTED: Thursday, June 01, 2006

if you would have read the receipt, the back of it, or asked about any special return terms, than you would have noticed it has clearly stated that ANY computer related items are subject to a 15% restocking fee, and computer related items can only be returned within 14 days ......

But, if you would buy something of equal or greater value, that fee would become null and void !

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#1 UPDATE Employee

Read the Receipt !

AUTHOR: Blake - (U.S.A.)

POSTED: Thursday, June 01, 2006

if you would have read the receipt, the back of it, or asked about any special return terms, than you would have noticed it has clearly stated that ANY computer related items are subject to a 15% restocking fee, and computer related items can only be returned within 14 days ......

But, if you would buy something of equal or greater value, that fee would become null and void !

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