Citi Credit Monitor, Citi Credit Monitoring Service, Intersections Inc Impossible to cancel service Chantilly, Virginia

Do not join Citi credit monitor. Their customer service is horrible. It takes at least ten twenty minutes to get anybody on the phone. They don't allow cancellation of the program any other way. Even after canceling by phone they continued charging me. Even after I canceled my credit card so they couldn't charge me they continued my service. Canceling by phone was like trying to drag a seven year old to the dentist. After waiting 10-15 minutes to get a rep from India, the service rep just would not let me cancel my service and kept asking for a reason and trying to dismiss all my reasons. Then he put me on hold for another ten minutes so he could "talk to his supervisor" They deliberately make it so hard to cancel so that you give up. Instead of admitting that 10 minute wait times and thirty minutes to cancel a service is way too long, he said the problem was I did not have patience and that that was the only problem with their service. I think any customer deserves to be able to cancel a service without having to jump through so many hoops

Calviny
Los Angeles, California
U.S.A.