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Report: #432914

Complaint Review: CitiBank ATM - Colorado Springs Colorado

  • Submitted:
  • Updated:
  • Reported By: colorado srings Colorado
  • Author Confirmed What's this?
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  • CitiBank ATM citibank.com Colorado Springs, Colorado U.S.A.

CitiBank ATM At 7-11 CitiBank ATM Didn't Dispense Correct Cash Amount Colorado Springs Colorado

*Consumer Comment: IF YOU DO THE RESEARCH ON THE INTERNET

*Consumer Comment: IF YOU DO THE RESEARCH ON THE INTERNET

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I was shorted by a CitiBank ATM at a 7-11 location in 2007. I attempted to withdrawal $400. and was dispensed only $240. I counted the money as I always do and notified two 7-11 clerks who were standing nearby. It was a Sunday evening. I used the phone attached to the ATM but was told by the rude CitiBank customer service rep that I would need to contact my bank which I did. I provided witness statements from one of the 7-11 clerks for verification. The clerk also stated I was not the only one at that ATM that day that had been shorted. I also submitted a written statement to my bank who assured me that when the ATM was reconciled the problem would be resolved and placed a temporary credit on my account. Approximately 3 to 4 weeks later, I received a letter from my bank notifying me that the credit had been reversed as they had received documentation from CitiBank saying the machine reconciled and did not short me. I called my bank at that point and explained that this was unacceptable and I wanted to appeal the decision. They told me it was due to the documentation CitiBank had sent them and mailed me a copy of the document. NEITHER MY BANK OR CITIBANK OFFERED ANY RECOURSE AND THEIR DECISION WAS FINAL. Where does a person follow up with something like this? Apparently nowhere! Total bunk!!

Amber
colorado srings, Colorado
U.S.A.

This report was posted on Ripoff Report on 03/11/2009 03:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citibank-atm/colorado-springs-colorado-80903/citibank-atm-at-7-11-citibank-atm-didnt-dispense-correct-cash-amount-colorado-springs-col-432914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

IF YOU DO THE RESEARCH ON THE INTERNET

AUTHOR: Laurie - (U.S.A.)

POSTED: Wednesday, March 11, 2009

YOU WOULD KNOW YOU CONTACT THE FEDERAL TRADE COMMISSION AND OFFICE OF THRIFT SUPERVISION WHEN YOU HAVE PROBLEMS WITH A BANK

Too many people like yourself NEVER BOTHER TO DO THE RESEARCH- just come to complaint boards..

the Internet is a tool -USE IT AS ONE.

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#1 Consumer Comment

IF YOU DO THE RESEARCH ON THE INTERNET

AUTHOR: Laurie - (U.S.A.)

POSTED: Wednesday, March 11, 2009

YOU WOULD KNOW YOU CONTACT THE FEDERAL TRADE COMMISSION AND OFFICE OF THRIFT SUPERVISION WHEN YOU HAVE PROBLEMS WITH A BANK

Too many people like yourself NEVER BOTHER TO DO THE RESEARCH- just come to complaint boards..

the Internet is a tool -USE IT AS ONE.

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