Clearpoint Direct - diabetic Socks ripoff. I can't believe these type of people are allowed to ripoff people. They should be stopped and punished. Sta Pointe Claire Dorval - Dorval Quebec

My father sent away for the diabetic socks from
ClearPoint Direct and it took a while to get here and when it did, there was only one pair (not the 2 he had ordered) and one was slightly bigger than the other.

I went online and saw this report and the reply from M. Dube. I immediately e-mailed him and got a response the same day (even though it was a weekend). He said they had had a problem with their suppliers and that he was sending me the socks. He did send them personally and he sent 2 pairs, and did not ask me to return the pair my father already had.

I was extremely impressed with his quick response and his professionalism. I wish more CEOs and presidents of companies acted like him and took such a keen interest in their company and its image with the public and gave such good customer service. And my dad is very happy with his socks! They do help with his circulation.

My Name is Robert Dube and I am the president & C.E.O. of Clearpoint Direct.Com. I can be reached at Toll Free: 866-694-7799 x 222 or via email at rdube@clearpointdirect.com If you have a problem, give me a call and I will personally look into it.

The fact that I look for reports like Pat's and personally solve these problems is proof that Clearpoint is an ethical organization based on a philosophy of sound customer service and satisfaction. In fact we service over 500,000 satisfied customers annually. If you are not satisfied, give me a call.

Pat did place an order for two (2) pairs of socks which were shipped to her under order number 62760 on August 22, 2003. Yes they were very late. And frankly I understand her frustration. But what did we do about this problem? We acted responsibly.

There was a strike at our supplier which resulted in tremendous delays in our obtaining product. We were not notified about the problem until the company told us they could no longer ship socks. All merchandise was frozen in their warehouse.

Our response to this was to purchase emergency supplies from a company based in the USA. These cost us double what we usually paid on a per unit basis. We also spent thousands of dollars to send letters informing customers by written notice about the problem. This letter contained our customer service phone numbers and offered a complete refund of any money that was sent to purchase this product.

Many customers did call. We explained the situation and if they wanted, we gladly sent them a full refund. Had pat contacted us directly, we would have given her a check and cancelled her order if requested to do so.

However, despite receiving a written notice with all the information she needed, we did not hear from Pat. Instead she jumped to conclusions and published her report.

Pat has made some misleading statements in her report. First, Clearpoint Direct is not in the business of ripping people off. We are members of the Better Business Bureau and abide by their code of ethics. Her Merchandise had been shipped on august 22nd.

To follow up I personally called in order to ersonally make sure she received her merchandise.