Complaint Review: Clive Coffee - Portland Oregon
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- Author Confirmed
- Clive Coffee Portland, Oregon United States of America
- Phone:
- Web: clivecoffee.com
- Category: Specialty Stores
Clive Coffee bad Business-scummy Company Portland, Oregon
*REBUTTAL Owner of company: Technical glitch
Show customers why they should trust your business over your competitors...
The Clive Coffee Company is not customer oriented. they refuse returns for miss-sent items; ignore attempts to contact them; ignore requests for exchange. You buy from them and your "SOL."
Purchased a tamper. wrong size received; ignore attempts to return for exchange. their staff ignores forms submitted for services and exchanges as defined on their web page.
Dealing with Clive Coffee is like going to a Charlie Sheen wife-swapping party and coming home alone.
As a company in a narrowly defined market (IE gourmet coffee products and accessories) they would do well to vacate.. or sell to a business savvy owner.
This report was posted on Ripoff Report on 05/19/2011 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/clive-coffee/portland-oregon-/clive-coffee-bad-business-scummy-company-portland-oregon-731036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Technical glitch
AUTHOR: Mark - (United States of America)
SUBMITTED: Friday, May 20, 2011
I'm the founder of Clive Coffee, and we take our customer's happiness VERY seriously. This customer is correct that we did not reply to his three requests to exchange his tamper, but it was not on purpose. His email address was flagged as spam by our filters, and we didn't see it in time.
He finally called our 800 number on May 19th, and we apologized and emailed a return label the same day. We credited his card in full as we do not stock the size tamper he was looking for. This unfortunate incident is not the norm at Clive Coffee, and I am very sorry that this happened.
We literally have never had any negative reports like this filed online, so it's very important to me that everyone understands how we treat our customers. To see some testimonials of our satisfied customers, please visit http://www.clivecoffee.com/category/testimonials.html
Best,
Mark
Founder, Clive Coffee
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