Coastal Cottage Cabinet Refinishing/Kristi Thompson Took Deposit and Cabinet doors. Failed to complete work or refund $1950.00 Nokomis Florida

We contracted with this company on 4/1/19, paid a deposit of $1950.00 and let then remove all of our househod cabinet doors for refinishing in their shop. They were supposed to return the painted doors and paint our base cabinets when we returned for the Fall season in Naples, Fl. I verified with the office staff a return date of October 9th , 2019  both in August and September and verified the in home service date of October 14 2019.  On oct 14 they did not show or call and it took me until Oct 15 to get in touch as their phone went to VM.  When we connected 10/15 they rescheduled for 10/24. Again- no show and no call. When I contacted them they gave me excuses and said they would reschedule. They never called or returned my calls. On 11/14/2019 I sent them a priority letter with signature required which they received 11/15 per the USPS tracking system. No response to this. I cpontinued to call withourt results, asking to speak to owner who never called. After multiple attempts I managed to get the owner(Kristi Thompson) on the phone11/25/19. She apologized and said they would come out 11/29 and begin work. on 11/29 .Again no show and no call.   I finally got ahold of the office staff- Rachel - on 10/29 who told me we were not on the schedule, had never been on the schedule, they might get to the job by late January at the earliest if we would wait and that the owner was retiring. Ithen asked for my doors and deposit to be returned and stated I would be there at 10 Am Mon 12/2 which she agreed to. On 12/2 drove 2 hours to get to theweir office to find it cloased and dark with no answer. Made repeated calls with no reponse. I had located their warehouse address through a complaint I saw on Facebook and drove there. The painters were working and assisted in returning mydoors to me. I tried to get ahold of the owner for my refund with no success and finally spoke to Rachel who said she could not help.  Along the way I also checked their BBB report to find a pattern of compaints , filed a compalint and they have since suspended their accreditation. Kristi Thompson is still holding on to my $1950.00 deposit.