Complaint Review: Coastal Tool Supply LLC - Internet
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- Author Not Confirmed
- Coastal Tool Supply LLC Internet USA
- Phone: 800.939.8665
- Web: USAtoolwarehouse.com
- Category: Specialty Stores
Coastal Tool Supply LLC USAtoolwarehouse.com NTXTools.com Sold item as "in stock" but 35 days later item still not delivered neither no shipping updates from seller Internet
*REBUTTAL Owner of company: Agreement of Our Failure
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Order Placed: 06/19/2015
Website say "Fast shipping! 10 warehouses nationwide!"
06/30/15 I kindly asked for tracking number. Response was "will be shipped in 2 weeks", no "hello", or apology or even name of person who rights emails.
07/20/15 (3 weeks later) still no shipping info or updates. No response on my e-mail regarding this information.
07/21/15 I opened undelivered item case with PayPal. Seller: "I can cancel this order for you if you are not able to wait their lead time out".
No excuses or anything like that.
Who are "their lead time"?? This was simple order, needle & nozzle set for spray gun and somebody else is responsible but not seller.
They returned my money after PayPal case. Thanks to PayPal they had no choice. However, I don't have parts I need and they've just hold my money for over a month and never even tried to resolve this situation .
Guys, order your tools anywhere but here: http://www.ntxtools.com
This report was posted on Ripoff Report on 07/21/2015 10:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/coastal-tool-supply-llc/internet/coastal-tool-supply-llc-usatoolwarehousecom-ntxtoolscom-sold-item-as-in-stock-but-35-1243285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Agreement of Our Failure
AUTHOR: ntxtools - (USA)
SUBMITTED: Tuesday, July 19, 2016
Dear Customer,
I was able to do a little work and find the orginal order and your correct, we dropped the ball on this order. First the item was on back order with the manufacturer. That information should have been passed on to you. I am not seeing that we informed you of this information. This was ordered when we were in our old system which did not allow us to send live stock, updates direct to you at the time of the order and allow you to track your order online.
As of April 1st 2016 we launched a new system that is starting to clear some of these issues up and we are pushing to provide the best information for all of our valued customers. We have been in business for over 22 years and have not made quick enough changes for the ever changing market. We are investing more this year and next year into new systems. This is going to allow for faster processing of orders and faster fill times. Currently we are up to 86.3% same day fill rate with shipments delievered to customers with in 2 business days. We want to raise that to over 94%. I hope you will give us a chance to make it right and call back in order with us again and allow us to fill your orders
Regards
Michael
Sales Manager/GM
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