Complaint Review: Comcast
Comcast Technician Installation Fort Lauderdale Florida
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We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix it before he finishes their installation so we have TV and he is better aware of what he disconnected. He then copped an attitude, used several expletives, and said he would not reconnect our service.
We called Comcast. We asked for a supervisor. The man told us that it was not his responsibility and we had to call AT&T. I informed him, again, that it was HIS tech that disconnected us. He told me their techs don't know how AT&T works. Well, he certainly figured out how to disconnect it. We asked that a supervisor contact that tech or come out to the location and tell him to undo what he did and turn us back on. We were told it wasn't his responsibility and we had to call AT&T.
So now we're without TV until AT&T can get a technician out here, and I'm sure there will be a charge.
We initially were going to give Comcast another try when we moved here, but they sent out one tech who was clueless and a second who brought the wrong equipment. In the past when we've used them we were down regularly (both Internet and cable TV) several times every day, and twice every day we had an outage lasting 10 to 20 minutes (one between 10:00 a.m. and 10:30 a.m. and again between 4:00 p.m. and 4:30 p.m.). We work at home and having Internet going up and down all day and then being out for 10 to 20 minutes every day twice a day was a real problem.
If a representative of Comcast disconnects our service it sure should be their responsibility to fix the problem...immediately.
This report was posted on Ripoff Report on 04/22/2017 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/-/comcast-technician-installation-fort-lauderdale-florida-1369169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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