Comcast 1990 Promised Additional Services And Refunds Which Were Never Delivered Upon-And After They Showed No Record Of It And Showed No Employment Records Of The Person Who Wrote The Recipt Fort Myers Florida

I moved to Fort Myers about 2 years ago. My apartment complex gave me a referral to a rep at Comcast to set up my cable with. I did so, and I told them I wanted base cable and internet. Additionally, I did say I wanted the OnDemand Services but I specifically said multiply times that I did not want the DVR services with that which were an extra $10/month. I also said it to the cable guy who installed my cable that I did not want it. 

Guess what, they it added it too my bill for 6 months. I kept calling during that time period too get a refund and I was constantly lied too that the $10.00 charge on by bill that said DVR was just a tax charge and I wasn't being charged for DVR services. I got fed up and went into one of their local service centers, and they did admit it was a mistake on their part, and they could not offer me a refund but only a compted purchases of extra channels for a few months. I took that because I like movies. 

6 months later, I go back to that same service station, because my my mailed statments are comeplety different from the amount owed online. During that period I spoke to many peiople, and had an insane wait time. They always directed me back to thier main number because "I was in the wrong deparment." It turns out that I have been paying for this comp that promised for free for 6 months. Then when I go to the store and present the recipt and notes included with that, the Comcast rep says this person never worked here. 

I have lived in many places and Comcast seems somewhat ok in those areas. I've been completly taken advantage of in Fort Myers