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Ripoff Report | Comcast Review - Nationwide - Comcast cable internet
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Report: #187838

Complaint Review: Comcast - Nationwide

  • Submitted:
  • Updated:
  • Reported By: River Falls Wisconsin
  • Author Confirmed What's this?
  • Why?
  • Comcast comcast.com Nationwide U.S.A.

Comcast Cable & Internet Service Provider lures customers in with special promotional rate and fails to inform consumers when promotion ends ripoff Philadelphia Penssylvania

*UPDATE EX-employee responds: I am a communications tech for Comcast in Indiana

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Comcast lured us in with a promotional rate and failed to inform us when the non-promotional rate took effect. They said it was good for six months, but would not specify if it was six months from the day of installation, six months from the first of that month, etc. Additionally, when we called to get the services turned off, they took they're sweet time to actually shut the unwanted services off and billed us for it.

*Jane
River Falls, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 04/21/2006 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/nationwide/comcast-cable-internet-service-provider-lures-customers-in-with-special-promotional-rate-187838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

I am a communications tech for Comcast in Indiana

AUTHOR: Troy - (U.S.A.)

POSTED: Wednesday, April 26, 2006

As far as I know a company that offers customers a promotional price for a period of anytime is not resoponseable for calling you when your promotion is up, that is left to the customer, its the samething as if you had a fixed morgage for two years, the morgage company isn't going to call you to let you know that your fixed rate is going to expire.

But anyway, just want to clear this up I thought it was common knowledge but maybe I am wrong. You got services installed for a 6 month promotion, that means that the day the installation was completed is the day your promotion started 6 months from that day. Then after 6 months your payments would go upto the full price for the services that are provided. However I do not believe that you should have been billed after you called to have the services shut off, usually at least how we do it in the system I work in the day that the customer schedules to have the services shut off is the day that the billing is cut off as well, exept for past due and collection bill for non payment of services.

Thanks and hope this may have helped

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