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Ripoff Report | Constant Contact Review - 08451, Massachusetts
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Report: #737358

Complaint Review: Constant Contact - 08451 Massachusetts

  • Submitted:
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  • Reported By: TM — United States of America
  • Author Not Confirmed What's this?
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  • Constant Contact 1601 Trapelo Road 08451, Massachusetts United States of America

Constant Contact Constant Contact ripped me off 08451, Massachusetts

*Consumer Comment: Constant Contact is a great company

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I am VERY unhappy with Constant Contact. First, we have been sending newsletters through their service for many months. Then all of a sudden, without ample warning, they said they could not send newsletters for us like they had any more because of to high of a "spam" complaint. Hey, these are newsletters the customers, themselves, have requested. So, they take our money. Yet they don't provide the service. If the would have called and said, "We need you to make this change or that change," that's fine. But we received no warning. I am very, very unhappy with this company and to NOT recommend them to ANYONE. 

This report was posted on Ripoff Report on 06/06/2011 10:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/constant-contact/08451-massachusetts-02451/constant-contact-constant-contact-ripped-me-off-08451-massachusetts-737358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Constant Contact is a great company

AUTHOR: forrestg - (United States of America)

POSTED: Thursday, March 15, 2012

I have used and known of Constant Contact's services since 2009. They are a leader in the industry of small-business email marketing because they adhere to both industry best practice guidelines as well as the Federal CAN SPAM act (a Federal Legal Guideline). 

Constant Contact provides countless resources for managing one's own account and email reports to help prevent anything that would cause you to be removed from their service. They have one of the most helpful customer care service lines I've ever encountered from any sort of tech company and they offer a myriad of online self-help resources for those who would prefer not to talk to a human being. 

I once ran into what they considered a "compliance issue" over something I had overlooked when uploading my client lists. They notified me right away, gave me a number to call and I talked to someone from their company who explained everything and also gave me some great tips for improving my emails in general. They gave me the tools to actually improve what I was doing in terms of communication with my own customers, as well as avoid any sort of legal trouble with CAN SPAM. As a result, I've seen a huge increase in the success of my email campaigns and I've acquired new business. 

I've never worked with a company that was so customer-oriented and I have been impressed countless times by Constant Contact's commitment to their clients. I would recommend them to any friend, and I can't thank them enough for the great things I've accomplished using their services. 

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