Cookies By Design Cookiesbydesign.com Terrible Service Never Delivered Product Internet

Ordered cookies on February 6th 2012 to be delivered Valentines Day Feb 14th 2012. Received order confirmation and was billed. They never even attempted to deliver the cookies. The local franchise in Tampa Florida would not answer the phone. Called the corporate office and they said they can't do anything and I needed to call the franchise in Tampa Florida. Finally get a hold of "Cindy" who claimed to be the owner a day and a half later. She said they were too busy to deliver them. I asked why she didn't call me to tell me. I asked her why she couldn't call to arrange delivery possibly the day before. Again no answer. I ordered this over a week prior. I told her I wanted a refund and got hung up on. My fianc called and she said she would refund the money today. The money still hasn't been refunded. Avoid this company at all cost. They have amateurs running the franchises and the corporate office has no control over the franchisee's. This had to be a first where you call a corporate office about a customer service issue and they pass the buck.