crickit wireless will not refund or replace a brand new ,6 days old phone or monthly fee, paid 7 days prior chicago, Illinois

i bought a cell phone & monthly service online from crickit about 6-7 months later while talkingit would breakup then drop the calls, so i bought a new phone  on 7/21/11 same thing started happening! on 7/25 i took the phone back, they said i must've dropped it then they, then the said the storm[ we had recently had been causing the trouble, they then said the phone was in the roaming mode. i know that they were not a reliable wireless company i asked for my $ 29.95back for the phone 7 days old with less then38  minutes on it, and the $35.00 monthly service fee piad on or around 7/17/18!! they looked at me and said NO