customizedwear.com Hats okay, customer service SUCKS Internet

We were notified by Ms. Naru Inui that her order of 41 custom embroidered baseball caps arrived in a damaged box. She sent us photos of the outside of the box which clearly showed that damage. I personally called her immediately after receiving the photos to ask if she would please open the boxes to see if the baseball caps were damaged inside and to send photos of those. I reassured her that we would replace and refund any damages that occured. She sent me a follow up email that same day to tell me that 7 pieces were damaged. She is located on the west coast and we are on the east coast, a 3 hour time difference. I left that day at 4:30 and knew that I would have someone contact her the next business day to confirm that indeed we were issuing the charge credit as well as free shipping. She called our office that night and we were closed. She then proceeded to go to every reviewing website site to say terrible, untrue things about us. I have been in this business for over 25 years and we have serviced thousands of customers. We have two websites; http://www.customizedwear.com and http://www.capwholesalers.com.  We have loyal repeat business and a great online reputation. Here are the type of reviews we normally receive; http://www.customizedwear.com/home/cw1/smartlist_16197/testimonials.html

I believe in the old adige that the "customers is always right", and she was. She had every right to expect a quality package that was in good condition. In business we rely on many factors and people to make the end product the way it should be, but as everyone knows somethings are just out of our control. We never made her feel that she had to fight us to get this resolved. Her very first call to us was extremely hostile and rude, she was angry and unreasonalable. She treated our customer service representatives very poorly. We treat our customers with the utmost respect and appreciate the same in return.