CyberPower PC CyberPower Inc. Worst Customer Service Ever City Of Industry California

After continuous pestering, I finally was able to get through to someone at Cyberpower via their online chat. to chat, you have to enter your email address and name. When I did that using the same info as my order (and following email correspondence) no one would enter the chat despite no queue line. I tried for 20 minutes. I jumped out and started again using a different email address and they joined the chat immediately. 

The online support rep was more helpful than anyone else and said that I would hear from someone higher up within a day. I received an email telling me that they typically don't offer refunds and that I should just keep sending my computer back since it's under warranty. But if I wanted a refund, I could send it back (paying for my own shipping) and they would refund it minus a 15% restocking fee.

Based on the amount of time they took to respond during the entire process, the fact that I believe they purposely weren't helpful early on so I'd go past the window to return it, and lack of any helpful support for almost 6 months, they should have done more than this, but I wanted it to be over, so I sent it back for a refund. I received an email that they received it a few days ago, but no refund has been issued yet. 

We ordered another gaming PC for another company and it arrived within a week and is working amazingly so far. 

Kevin, can you tell us anything new ? have they contacted you since you posted this? has anything been fixed at all?