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Report: #751701

Complaint Review: Cyberpower PC - Internet

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  • Reported By: Icon — Muncie Indiana USA
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  • Cyberpower PC Internet United States of America

Cyberpower PC Unprofessional, Rip-off, Internet

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I ordered a pre-built computer from CyberpowerPC a few years back. As a computer-enthusiast, I opened up my computer as soon as I got it to check everything out. One of my two graphics cards was dislodged, the SLI bridge was disconnected and lying in the bottom of the case, and a stick of RAM wasn't seated properly. I understand that this is probably due to shipping, but when I ordered it, they didn't offer special shipping packaging, as they do now. Unfortunately, you have to pay extra for it, as if decent packaging shouldn't be included when paying 2000 dollars for a computer. 

Upon further inspection, I noticed two of the accessories that should have came with the case were missing. My case was supposed to come with a small box that mounted inside the case... the box held extra parts like the ODD mounting brackets. Also, according to the manufacturers description, a case fan that should have been pre-installed was just left out entirely. Furthermore, it seems as though the computer builders cut corners and kept extra screws. For instance, a power supply that is intended to be held in by four screws would only be held in with two. There were other various instances of missing screws, but I can't remember what they were, as I have found screws to fill in for the missing ones since. 

In the order, I specified that I wanted an 1100 watt PSU installed, and I paid the extra fee for upgrading the power supply. However, when I received it, it was only a 1000 watt PSU. Not a big difference, and even now it powers my computer just fine. I just thought it was worth noting that, even though I paid for it, I didn't get the top PSU they offered at the time. It should also be noted that my Uncle, who bought a PC from them at the same time, specified that he wanted a 1000 watt PSU, and they instead shipped him a 750 watt PSU. He also had similar issues with missing/wrong parts. 

In addition to all of this, they installed both of our water-cooling systems wrong, which caused the pumps to die relatively quickly. Unfortunately, I didn't realize it was installed wrong until after it died. I had to replace my water-cooling system about 7 months after I got the PC. My uncles worked for a similar amount of time before his PC started shutting off as a safety feature to keep the CPU from overheating to damaging levels. 

The case fans in my uncles computer weren't installed properly, as all of them except for one were set to intake air. The one that was set to exhaust air was mounted in the top portion of the case, immediately situated next to a fan that would've been set to intake, providing it functioned. The fan itself was locked up. Also, we both paid extra for what was listed as "Professional Wiring". It actually turned out to be typical, jumbled up wiring that restricted airflow with a couple extra zip-ties thrown in.

That sums up the problems for my computer, but my uncles computer never booted to Windows properly since the first time he started it. He has since fixed the problem, but after paying 2000 dollars for a machine, you shouldn't have to spend 5 or 6 hours fixing it to get it to work out of the box.

Arguably, it's our own faults for not RMAing the computers the moment we started noticing problems. In my case, my excuse is laziness. I don't know anyone that likes dealing with the RMA process, and I figured that if I could get it fixed on my own, I could avoid the RMA business entirely.

This report was posted on Ripoff Report on 07/11/2011 10:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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