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Report: #396773

Complaint Review: Cylon LLC: Alerts - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Rosemont California
  • Author Confirmed What's this?
  • Why?
  • Cylon LLC: Alerts INfo Text 41463-11/11 Nationwide United States of America

Cylon LLC: Alerts Unauthorized text charges on my cell phone bill Internet

*Consumer Suggestion: Sprint handled this problem prompty

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We were also charged unauthorized fees on our cell phone bill for 2-3 months of $9.99 each. The reference line showed:

Cylon LLC: Alerts - Inof Text 41463-11/11

When we called Sprint, the told us they did not know who it was, or what the charge was for BUT THAT WE COULD STOP IT FROM BEING CHARGED AGAIN by texting 41463 and typing "stop". Don't know if this will actually work, or for how long. Sprint said they are unable to credit us back the $9.99 charges.

Good luck to all of you.

Anonymousy Rosemont, California
U.S.A.

This report was posted on Ripoff Report on 12/01/2008 08:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cylon-llc-alerts/nationwide/cylon-llc-alerts-unauthorized-text-charges-on-my-cell-phone-bill-internet-396773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Sprint handled this problem prompty

AUTHOR: Jon - (U.S.A.)

POSTED: Wednesday, December 24, 2008

I had the same issue and decided to call sprint by dialing *2 from my phone. The rep who answered quickly looked up the charge, filed for a reimbursement for me, and blocked this scam from ever texting my phone again. I was very pleased with their response. Perhaps under new leadership (CEO Hesse), they are taking customer satisfaction more seriously than they have in the past.

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