BUYER BEWARE!!! Please read Reviews of Defender Security Company/ADT. I failed to do my research and I so regret it. I didn’t realize when I signed up that I was not dealing with ADT directly. I talked to a Rep on 2/27 and had the system installed on 2/29.  Indianapolis

Please read Reviews of Defender Security Company/ADT. I failed to do my research and I so regret it. I didn’t realize when I signed up that I was not dealing with ADT directly. I talked to a Rep on 2/27 and had the system installed on 2/29. Should have done more research. I was 1st told my service would be $27.99, NOPE that is if you have a line land (who does anymore). Nope my bill is $53.99.

Not saving any money which was the goal when I made the switch. OK fine, you worked me a “Deal on the equipment” and covered my entire home with sensors. I asked both reps can I schedule my alarm to turn and off at certain times, yes you can. Great, thank you. 8 phone calls in later and no that can’t be done unless you have our cameras.

I don’t need or want your cameras. I have camera’s why do need I need to pay for more and pay a fee when I don’t correctly pay a fee. Took multiple phone calls and several reps to get me this answer. Called to cancel and I spent an hour on the phone, to be told oh yes you can program. NO Ma’am I can’t get the program.

Puts me on hold 20mins later, only to be told nope not an option. I want to cancel oh that is a different department, another 15mins on hold. To be told I have to pay 75% of my brand new contract to cancel. WTF. Im 2 weeks into my contract, not happy at all and you want me to pay close to $1000 to cancel, plus the equipment cost. Got it. Not happening.

This is the worse company, with the worse customer service ever. By the way still waiting on a copy of my contract and I was never told about the you have 3days to cancel policy. They say they have a 6month customer satisfaction