Deluxe Corp Checks by Deluxe checksbydeluxe.com Deluxe corporation complicit in the fraudulent activity Shoreview MN

General Concern:  Deluxe corporation does not check or confirm any account information when checks are ordered on their sister company’s website checksbydeluxe.com. I was advised by Pati Zavala from Deluxe corporation if the address printed on the checks ordered and the address the checks are mailed to, no other information is confirmed. So, this makes Deluxe corporation complicit in the fraudulent activity that took place on my company account Calla Construction LLC.

They have not returned my money. I was embarrassed and humiliated because I could not purchase materials needed for my company. There are still 99 checks floating in Ohio that my company is linked to even if the account has been closed. I am seeking justice for myself and my company. I’m the only one doing work to do to repair the situation and I’m the victim. Deluxe is still carelessly printing checks with no repercussions. Mr. Staten still has checks in his possession to fraud another innocent person, because he has not been prosecuted or arrested.  I must repair the situation!!!!!

Tuesday Feb. 19, 2019 @ 12:01 pm (8 min 51 sec)

Brad Froust from the fraud department of Truliant Federal Credit Union called and advised me a check had tried to be negotiated. He advised my company name was not on the check and the check could have been washed.  He advised I had to go to the branch to open a new account because my current account was closed. I then lodged into my account and saw a change of $83.57 from Deluxe on 02/15/2019.

Tuesday Feb. 19, 2019 @ 12:21 pm (10 min 31 secs)

I called Deluxe and spoke to Christian. I advised her of the situation. She advised a supervisor would call me back in 1 hr. She would not inform whose name was on the check, but she did use the pronoun he and his.

Tuesday Feb. 19, 2019 @ 12:40 pm (1 min 10 secs)

I called my subcontractor Jose Rivera to see if his check had cleared. He advised the check I wrote him for $4000.00 had not been returned to him.

Tuesday Feb 19, 2019   @ aprrox. 1:15 pm

I traveled from Yanceyville NC to Truliant Federal Credit Union on 1801 S North Carolina Hwy 119, Mebane, NC 27302. I spoke to Chondra Vanhook (336.664.1955 opt 7 x4653 chondra.vanhook@truliantfcu.org). Mrs. Vanhook opened a new account for me and made sure the two outstanding checks would go through and not cause any account problems for the people I wrote the checks to.

Tuesday Feb 19, 2019 @ 2:48 pm (57 sec)

I called back to Deluxe and advised a rep of my situation and someone was supposed to call me back in 1 hr. and no one had. She advised me the system were down. At that point the phone went dead. I said hello, hello. The representative hung up on me.

Tuesday Feb 19, 2019 @ 2:49 pm (1 min 17 sec)

I called back to Deluxe. I spoke to another rep and advised of my situation and someone was supposed to call me. She advised the system was down and she could not help me. By the end of the day no one from Deluxe called me back.

Wednesday Feb 20, 2019 @ 9:23 am (27 min 46 sec)

I called back to Deluxe. I spoke to another representative and explained my situation and asked for a supervisor. She put a lady on the phone named Joy. I explained the situation to her. Joy wanted to have someone from the fraud department to call me back in a 1 hr. just like yesterday. I advised her no I wanted to wait on the phone while she got someone right now. She then put Tracey Parker on the phone who said she was a supervisor. She said she would assist me and gave me her personal number 336.851.4717 and needed some time to research. She could not answer any questions I had about the name on the check and how the checks were mailed out to a different address. I did mention they should give me free checks but as I thought about it why would I give Deluxe my new information.

Wednesday Feb 20, 2019 @ 10:08 am (45 min 40 sec)

I called and spoke to a representative at Truliant. I asked her about my account and what checks had cleared. I also asked her about the fraudulent check. She advised me of the check number 4536 in the amount of $4,200.00, the name on the check was Robbie Staten address 160 Harrison Ave, Wellston OH. She advised it was hard for her to see.  I asked to be connected to Brad Foust. Mr. Foust gave me the name of the bank which was People’s Bank in which the person tried to cash the fraudulent check and the name of the representative at People’s Bank (Rachael Coughman) who called to Truliant to question the validity of the check. After getting of the phone I googled People’s Bank and Wellston Ohio. My google search results came back with Peoples Bank (Phone: (740) 384-2146 Address: 101 E A St, Wellston, OH 45692)

Wednesday Feb 20, 2019 @ 10:55 am (14 min 02 sec)

I called the number to Peoples Bank and asked to speak with Rachael Coughman. The lady who answered advised she was not available, and could she help me. I explained my situation. She advised her name was Jade Wonders and she was involved with the incident and was familiar. I asked her to confirm the information on the check. She advised She confirmed the information on the check as Robbie Staten 164 Harrison Ave Lot 4, Wellston OH. Ms. Wonder advised she was familiar with Mr. Staten because he had an account there. She advised he had several checks with him. He advised her he was given the checks and was told he had an inheritance and he was supposed to cash the check and return some money to them. (he did not give the name of who he was supposed to return the money to). Ms. Wonders advised me that herself and Ms. Coughman advised Mr. Staten that the story did not sound right and was probably a scam. They also advised him not to write anymore checks. After that they called Truliant.

Wednesday Feb 20, 2019 @ 11:00 am

While I was on the phone with Ms. Wonders Tracey Parker called and left a message.

Wednesday Feb 20, 2019 @ 11: 10 am (6 min 56 sec)

I returned Tracey Parkers call. She advised she was calling me back to advise my situation was still being investigated and she did not have any new information. I advised her I did have information because I had done some research. I advised her of all the information I found out. She asked me if Mr. Staten’s ID had been checked. I advised I could call back and check with Ms. Wonders. She advised she would pass the information I gave her on to the fraud department.

Wednesday Feb 20, 2019 @ 11:17 am (37 sec)

            I called back to Peoples Bank, but the call went to an automated system so I hung up.

Wednesday Feb 20, 2019 @ 11:29 am (3 min 55 sec)

I called back to the bank and spoke to Ms. Wonders. I asked if they checked Mr. Staten’s ID. She advised yes because they were familiar with Mr. Staten because he had an account at the bank. Also, she advised his name and address on his ID were correct and would match the name and address on the checks. She advised the situation and information would be turned over to the Fraud department at Peoples Bank.

Wednesday Feb 20, 2019 @ approx.. 11:35 am

I googled his name and address and found several telephone numbers and a Facebook account.

Wednesday 20, 2019 @ 2:06 pm (2 min 42 sec)

I googled the number for the Wellston Police Department. (Address: 203 E Broadway St, Wellston, OH 45692 Phone: (740) 384-2171) I spoke to Dispatcher Mullet and explained my situation. I asked if I could file a police report through him. He advised I had to contact my local police department.

Wednesday 20, 2019 @ approx. 2:10 pm

I went to Truliant in Mebane NC to speak with Mrs. Vanhook to confirm the checks I wrote would be honored, but she was with a client. So, Jessica Nilles helped me, I explained my situation. She said she recalled a voice message from Deluxe. She listened to the message and tried to call Ms. Parker but received her voice mail. Ms. Nilles asked if I could call her from my phone in case, she recognized my phone number.  I called Ms. Parker @ 2:27 pm (47 sec). Ms. Parker did not answer, and it went to voice mail.

Wednesday 20, 2019 @ 2:32 pm (2 mins 47 sec)

Pati Zavala from Deluxe (1800 316 7211 ext 545226) called from 661-942-1144. I advied her I was at Truliant and I needed answers on how the checks could be ordered with no information verified. Ms. Zalvala advised she needed to call myself and Ms. Nilles back on her credit union office phone to give any information out.

Wednesday Feb 20, 2019 @ approx. 2:34 pm

Pati Zavala called Ms. Nilles’s office phone. Ms. Zavala advised the checks were ordered off of the internet through Deluxe’s sister company Checks by Deluxe. She confirmed that name on the checks as Robbie Staten and the checks were mailed to the same address printed on the check as 164 Harrison Ave Lot 4 Wellston OH. The email entered into the system when the checks were orders as ranbean@aol.com and the telephone number entered as 320-330-2340. There were 100 checks ordered with numbers 4510 to 4609. I asked her what safeguards were in place so this would not happen. She advised if the address printed on the check and the address the checks are mailed to are the same the checks are processed and sent out. She advised the order did not through up a flag to the fraud department and this was his first order. Ms. Zavala could not answer my question on what safeguards would be put in place and what information was verified to be able to send out these checks. She did not have an answer and just apologized.  We asked about the cost of the check that was deducted from my account she said it would be returned. The call ended. I asked Ms. Nilles if she could give me a copy of the check. She called Brad to see if she could give me a copy of the check, but the phone line and computers went down. She advised she would follow up with me once the phones and computer came up.

Wednesday Feb 20, 2019 @ 3:31 pm (40 sec)

            Ms. Nilles called me and advised she could email me a copy. She confirmed my email address.

Wednesday Feb 20, 2019 @ 3:34 pm

            I received an email from Jessica Nilles with a copy of the check

Wednesday Feb 20, 2019 @ approx. 4:00 pm

I went to the sheriff department in Yanceyville NC (Address: 231 County Park Rd, Yanceyville, NC 27379) I spoke with Deputy Grayson Allred and filed a report.

Wednesday 20, 2019 between 4:22 pm and 7:02 pm I went on the Deluxe Corporation Facebook page and posted the message below

“Deluxe let's share the fact the people can go on your sister company website Checks by Deluxe and order checks with the routeing number and account number from any individual or company and you all do not verify if this information is accurate. ask me know I know because Robbie Staten of 164 Harrison Ave Lot 4 Wellston Ohio. went on line and ordered check with my company information and had it delivered to his home address. my company name is Calla Construction based in North Carolina. your company does not verify any information and allows the checks to just be sent out based on my conversation with Pati Zavala 1800 316 7211 ext 545226... U have no safe guards in place to protect the public from frauds and scammers. if not for the employees of people People Bank in Wellston OH he would have been allowed to cash a 4200.00 check. Also this is the best part you charged my acct 83.57 for the cost of the fraudulent checks ordered on 02/13/2019 and my funds have yet to be returned to my account.. please reach out to me at 336 255 3564.”

Thursday Feb 21, 2019 @ 09:08 am

I went to Home Depot in Durham NC to purchase supplies for my company with my debit card. The card was declined. I called Truliant and my debit card was not connected to my new account. The representative advised she would connect my card to the new account. I tried the card again, but it declined. I had to use my company credit card. I was humiliated and ashamed.

Thursday Feb 21, 2019 @ 9:46 am (50 sec)

            I called Tracey Parker about getting my money returned but I received her voice mail.

Thursday Feb 21, 2019 @ 10:13 am (11 min 55 sec)

Ms. Parker called me back. She advised me it would take 7 to 10 days to have my funds of the 83.57 returned to my account, but the funds may not go back to the account because it was closed. If that happened Deluxe would have to mail out a check. She advised me how she understood because her identity was stolen and all the problems she had, but my identity was not stolen her company gave my account information to Mr. Staten.

Friday Feb 22, 2019 @ 12:54 pm (3 mins 52 sec)

Detective Mitchell from the Caswell County Sheriff Department called and wanted me to explain what happened because he was confused. I went over my story again. He advised he would call up to the Wellston Police department. I advised him if I could come pick up the report. He advised it was ok to come pick it up today. I went later that day to pick up the report.

Saturday Feb 23, 2019

Files 2 wants to know request

            Filed FTC complaint

Filed complaint with Customer Financial Protection Bureau

Filed complaint with FBI Internet Crime Complaint Center

Wrote Letter to NC General Attorney

Wrote Letter to CEO of Deluxe