Denise Knits by Denise Strothers Abscanded with my money, never delivered custom sweater. I waited almost 5 month! Bowie Maryland

First, I did receive the item oredered. It took 5 month, multiple thretning emails, voicemails and negative reviews from me to the seller... Was it nessary? Was it a good service? Was it worth it for me?  What do you think?

This customer's report is totally false.  Denise's Knits is a custom made hand-knitted sweater store.  Each customer can choose their yarn, yarn color, and size. 

When this customer purchased a sweater from my store, she was well aware that it would take time, that if she wanted a yarn that was not the yarn used in the picture that it was going to cost extra.  There were at least 10 emails between the two of us before she made her purchase.  I communicated with the customer the entire time.  In no way did Denise's Knits seek to defraud or steal from this customer. 

Customer's item was shipped on Janaury 27th and delivered on February 3, 2015 at 12:04 p.m.  There was a mistake in the copying of the tracking # to the shipment notification email sent to the customer. I did send the customer the wrong UPS Tracking but it was not done intentionally.   It was an honest mistake.  I do understand that the customer was angry and just misunderstood what happened even though I seriously tried to explain.

I do think that it is unfortunate that someone is allowed to leave potential damaging false information that lingers even though the situation has been rectified and customer is satisfied with her purchase.