Direct Buy - Calgary They have my money but I have no product Calgary Alberta

We ordered new bedroom furniture for our 2 children on July 29th 2007. It is March 11, 2008 and we still don't have the furniture. However, they have had our money since July 29th! This is furniture that was advertised in their quarterly magazine/catalogue. Why would you advertise it and single out this product if you couldn't actually get it????

Other beefs: - You can't use a credit card (for purchases) at the Calgary location. You can use a credit card to pay the membership fees though....hmmmm. Their response to this is that you can order it through Edmonton's branch (3 hour drive away) but you would have to pick it up there. You can pay with a credit card online - but only for items advertised in their quarterly magazine. The problem with that is that you don't always get to choose specifics (like fabric, paint colour or stain etc.) online. It picks a standard for you then you have to call the branch directly to make any changes to your order. Good luck getting through to anyone or even finding a phone number that will allow you to talk to an actual person.

- They only give you an estimate on shipping costs. Chances are good that the costs end up being higher.

You'd be surprised at how often the item you want is discontinued, not available or the manufacturer's catalogue is not available.

Lesson learned - any high pressure sales pitch that requires you to sign on the spot is NO GOOD

Erin Calgary, Alberta
Canada