Direct Express Debit card for SSI benefits CoAmerica Bank Fraudulent charges on my Direct Express debit card card that my ssi money goes on now i have no money Dallas Texas

I called my Direct Express debit card which is run by CoAmerica bank and my balance was close to 600.00 earlier in the day.  i called later after going to a restaurant that day and my balance is now down to zero dollars.  i was shcocked and called Direct Express.  I went online to look at my account and two fraudulent charges were made six minutes apart at a Walmart in Tampa, Florida.   The purchases totaled close to 600.00 and left me with a balance of zero.    The person who did this had to of known my account balance to get it to zero dollars.   I contacted Direct Express who told me i have to wait 5 days before I  can dispute the "pending charges'.   I was stunned that I to wait when they should be cancelling the pending transactions immediately.  I called Walmart in Florida and talked to their loss deparment who told me they viewed the camera footage but can't release any information about it to me.  Than I went to the police in my hometown to file a police report.  i was told that they don't actually call the Walmart or police in Florida cuz it didn't happen in Illinois where I live.  Because it happened in Florida the police there would have to handle it.  I called the Tampa, Florida police who tell me i have to go through the bank that issued the card.  i than called the bank who cancelled the card and is sending me a new one.  Now I can't call Direct Express at all because my card is cancelled so i can't put a number in the system to get anybody to talk to.  And I tried putting in my social security number which the system tells you to do and it just tells me a new card is on the way and hangs up on me.  I was told by Direct express before all this that i have to wait for the charges to go through before I can dispute anything.    Now I can't talk to anybody until I get the new card which won't come for 10 days.   Obviously, my account was compromised because I still have my card and nobody got my card to do this.  

So, Direct Express is useless when this happens and won't help you.  The Walmart gives you the runaround and won't give information out cuz they don't want to lose the money.  And the police won't do anything cuz it happened in Florida.    I have no money to live on now for the month.  I rely on my benefits to survive.  it is hard enough living on so little and having it stolen from you and the card that Social Security recommends to put your federal benefits on won't even guarantee the safety of my money.  I read alot of horror stories about Direct Express never returning the money to victims.  So, I could be waiting to find out I never get my money back.   

Direct Express and Coamerica Bank are nothing but scum.  They do nothing to help identity theft victims.  If is different when this happens and you have money to fall back on.   When you don't have money to fall back on you are screwed like me.  I even called Mastercard which did nothing to help me.  Everybody wants to pas the buck and not handle this.  Now, I am out my whole check for the month.  All my money is gone and Direct Express which is owned by Coamerica bank just tells me to wait through the process of disupting which is going to take longer now cuz i have to wait for a new card in order to call in to their automated system to get someone on the phone to dispute the charges.  i mean am I suppose to just go commit suicide.  Is that what it will take for this company to take my complaint seriously.