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Report: #455017

Complaint Review: Direct Merchants Bank/HSBC - Nevada Internet

  • Submitted:
  • Updated:
  • Reported By: Dallas Texas
  • Author Confirmed What's this?
  • Why?
  • Direct Merchants Bank/HSBC directmerchantsbank.com/1/2/ Internet U.S.A.
  • Phone: 800-379-7999
  • Web:
  • Category: Banks

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I've held my Direct Merchants Bank card for over 10 years. Have always paid on time. My husband and I had FICO scores around 780-800. Without warning, my credit limit was reduced by 50% around April 25th 2009. I called to speak to a rep and was told (after much trouble dealing with her accent) that it was because I was "not maxing out my limit and was not using it enough." I laughed out loud and asked her if she realized how little sense that made, since my FICO score would plummet if I maxed out my cards. I told her that the industry could not have it both ways: they could not penalize me for lack of full use of the credit limit and also penalize me for using too much above the recommended 25%. I told her to stop reading from her monitor, and listen to me. She kept repeating the same drivel from her monitor and I said she needed to get a supervisor immediately.

The supervisor sounded like an American with no foreign accent and I repeated to her what I had told the first line rep. She then said, "the company determined it had too much risk in credit cards and has reduced everyone's credit by 50%. You were not singled out." Hogwash, from what I have been reading. They are chopping down many folks credit limits as they pay down their cards, following them all the way down.

I researched on line and discovered that HSBC got in trouble with the 2nd mortgage market. I do not know how much TARP money they may or may not have taken. I posted my story on a Yahoo financial blog, and emailed several friends about it. I was stunned to read the responses. So many people have been hit with this credit line reduction, it's astounding. Most reported having cards for many years, and managed their money very well. Many bank cards I heard about are from financial entities that I know got TARP money, so, as others have said, they did, indeed, take our money and screw us with it twice. The intent was to free up credit, not choke it down, and yet that is what they are doing to bolster their bottom lines. It's criminal that the credit card laws were not ready at the same time that Mr. Paulson was on his knees begging for funds. He and they all knew this would happen. They would take the funds and rip us off, yet again. I am waiting for the other shoe to drop, and discover that our other cards have reduced our credit limits, too.

Although the new credit card laws will take effect in several months, I don't think there are any "clawback" laws that can help us out, such as restoring the credit lines of those of us with great track records who have worked hard to build credit. We are totally at their mercy at this point. We will have to manage our money even more, and rebuild our FICO scores. We are tightening our budget so that we can pay down our remaining balances to restore the FICO scores, and then make sure we pay off all charges each month.

For those of you out there who are angry and are tempted to close your accounts, or put your cards in a drawer out of protest, think twice. You need to maintain your credit and FICO scores. Don't trash them out of anger. If you don't charge something, anything, for 6 months, your card drops out of the "queue" for being counted toward your total credit limit. And your FICO scores will suffer. You will need them in good shape for a variety of reasons from insurance rates to job applications to home and car purchases and other reasons. Read Suze Orman to find out more. And if you don't use a credit card for something like a year, you could find your account closed. Please read the fine print in your credit card paperwork, or call and talk to someone about getting a copy of your agreement. Use your cards, if only for a Starbucks or a tank of gas once a month or so. Keep them active.

This industry is trying a quick fix to its self-inflicted problems by cutting our credit and its exposure. But it will pay the price. Many of us will be angry and/or scared into not using credit, and they will have dramatic loss in business. Then, 3-4 years from now, we all will be inundated with credit card offers again, as we were several years ago. Only this time, we will not fall for it. My husband and I are planning to go to bank debit card, and only charge $50 or so per month on each card to keep them active. We will keep our credit, whatever it is by then, for real emergencies. They will not make any money off us for carrying any balances. They got our bailout, but they won't get into our pockets any more.

Rubyslippers
Dallas, Texas
U.S.A.

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This report was posted on Ripoff Report on 05/25/2009 01:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-merchants-bankhsbc/internet/direct-merchants-bankhsbc-credit-line-reduced-50-with-no-warning-and-great-history-nevad-455017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE EX-employee responds

The truth

AUTHOR: Truthordare1 - (U.S.A.)

POSTED: Monday, June 08, 2009

Its not a lie. HER limit was reduced, but she should not thank the company either. multiple customers credit limits are being reduced based on the COMPANIES risk, not customers. Your limit was reduced due to not enough usage. doesnt make sense on customer end, does for business. the action feels offensive, feels like a penalty but in truth its all about whats good for the company. Its completely inconsiderate of ur history and/or credit. She should not "thank" the company however, because when there is a change in credit limit it is a dominoe effect, debt to income ratio will change because of the lower limit, amount owed compared to amount extended in credit will change, among other things which all in turn CAN impact credit. Its a dog eat dog world in the credit and banking industry right now. things you were entitled to before and in truth things that went underappreciated are now changing due to economic times AND the changes in law obama has going. in some cases its ur fault, based on how u have managed accounts even ones outside of company, and in some cases its all company based, meaning, u did nothing to cause change, but company needs to cover there behind and u as a person are taken out of the equation. Expect more to happen.

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#2 Consumer Comment

Proof it's a lie, my credit limit has not been changed w/ HSBC

AUTHOR: B - (U.S.A.)

POSTED: Thursday, June 04, 2009

I can assure you they have not changed my credit limit, which I'm ashamed to say was hovering at 75-80% used at all times because this card had the best int. rate, BUT my experience with them this month got me POd enough to cut the card before I got off the phone with them, so I have to echo that they are doing us all a favor in opening our eyes to stop living on credit.

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#1 Consumer Comment

You owe HSBC a "thank you"

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, May 28, 2009

"Only this time, we will not fall for it. My husband and I are planning to go to bank debit card, and only charge $50 or so per month on each card to keep them active. We will keep our credit, whatever it is by then, for real emergencies. "

This is what people who have good financial habits do already. Carrying credit card balances is for suckers. You shouldn't care that HSBC lowered your limit. If you're not going to carry a balance, who cares?

If it took HSBC lowering your limit to convince you to make the above changes, then you really should thank them. They have done you a big financial favor. Suze Ormon would agree.

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