Report: #1448399

Complaint Review: Direct TV - Kulpmont Pa

  • Submitted:
  • Updated:
  • Reported By: Bernard Kelly — Kulpmont Pa United States
  • Direct TV 163 Vermont Dr. Kulpmont, Pa United States

Direct TV Refused to take off disconnect fee Kulpmont Pa

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Went to a local AT&T store to lean about what Direct TV had to offer.  Decided to go with them, with the understang that I had a 2 year contrct for the price of $41.97 monthly for the two years.

  After one year (this month) I got a bill that doubled.  Called customer service and they said our contract for $41.97 was for one year and double for the second year.  At that time they didn't offer me any deals to continue to stay with them,so I cancelled my service.   After back and forth dealing with customer service; and many phone calls, etc., they refused to take off the fee.

Today, for  some reason they offered me a deal, but unfortunately, it was too late, because I already have another cable company I'm dealing with.  I even gave them the names of the two people I spoke to at my local AT&T store, but they said they don't contact them.   So, here I am with a $233.00 bill that they refuse to eliminate.

  I feel because I made a deal with  my local AT&T store for $41.97 for two years they should honor that.  I would still be dealing with Direct TV if they honored the contract that I agreed upon. I am so frustrated with Direct TV. They were supposed to call me on two seperate occasions, and they never did.  I had to do all the calling.  They're customer service is just terrible.   

This report was posted on Ripoff Report on 06/21/2018 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/kulpmont-pa-17834/direct-tv-refused-to-take-off-disconnect-fee-kulpmont-pa-1448399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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