Direct Tv Inaccurate billing, Removed 600.43 from my account Greenwood Village Colorado

I signed up with Direct Tv in July 2007. In Sept. my bills starting charging me for the 90 promotional movie channels that I had. I called to pay my bill and it was elevated with the cost of the movie channels. I had a 3.99 charge on the bill for a Access magazine. I requested that it not be sent to me again and not be on any of my bills (I found it to be a waste of paper). I still continued to get the magazine, oh yeah and the 3.99 was still on the bill. I was billed for movie channels every month. I would call Direct Tv on a monthly basis. Spend approximately 30 minutes on the phone with them to get my bill straightened and make a payment.

On July 16th I received an email that stated I was disconnected. I called them to ask why and they said I owed 280.00. I said no it should be 210.00 at the most. If you can get it accurate I want to pay. I spent 90 minutes on the phone for nobody to be able to tell me how much I owed. I hung up. Called the next day to have it gone through with someone else and they were not able to help. Only 30 minutes this time. I let it go. On friday I got home to find two boxes at my door. No label nothing. I assumed they were from direct tv. On monday directtv pulled 600.48 out of my bank account for past due account balance and equipment. I guess when you get those boxes you are supposed to load them right then and not let the fedex guy leave.

Here is the best part..I called them on Tues. July 22nd to find out that if I send the equipment back I will get my money returned...In 8 weeks!!! So thinking about a loophole I asked what about if I reconnect? Well since they have my money they can do that. Now I only have to wait 72 hours for my account to update and then another 8-10 days for the over 300.00 equipment fees of mine that they have. Is this right?

Becky
Fenton, Michigan
U.S.A.