Direct TV/CenturyLink bundle DirectTV, internet, CenturyLink Olympia  - Washington

For the past couple of years I have used CenturyLink for my internet service, Direct TV for my television and Verizon for my phone carrier. In April I moved. According to all 3 services "bundling" was the way to go to save money. When I moved each service promised a "straight accross" transfer with no extra fees. Phone reps from each service "checked" my new location and confirmed there were no "hidden" issues and everything would be an easy change, again, encouraging "bundling" as the best option to save money and time. As soon as the Direct TV installer came, wired all the external area and started on the internal connect I was informed I didn't have the right setup for a smooth transfer and a "genie" was needed at another $200 dollars. I refused the service so I was put on the phone, on hold, with billing for 45 minutes. When I finally had a human on the other end of the phone it was to collect the $200 up front. I informed them I wanted to cancel my service. The installer got back on the line and after bantering back and forth with billing someone on the line agreed I would be billed $100 for the genie. I agreed to this and it was installed. CenturyLink mailed their modem and I followed instructions to install the internet. DirectTV never completed installation that would provide internet connection to the Genie.

After a month I heard nothing from either company for billing. I went on line under my login for each service and had to spend a better part of the day with both companies. I was not bundled and neither company had billing information correct but I had amounts due and no documentation to show charges. DirectTV claimed CenturyLink was responsible for the billing process and CenturyLink claimed no paperwork had been sent to them with my account information. While on the phone, in order to keep my services running, I was given an amount that would bring my service current so I made the payment with the understanding paperwork would follow. It never came! We are now in July. I just recieved my first bill via email from CenturyLink yesterday and I also recieved a paper bill in the mail with a enourmous amount owing. I have never recieved any documentation via email or USPS for Direct TV. I should only be charged 65.92 (higher than the original fee promised) for internet but now I'm locked into a 24 month contract. Assuming the higher price was the "bundled" amount for DirectTV I reviewed the invoice but found no trace for my "bundle" package promised. When I came home last evening DirectTV has turned off my services claiming there is no payment. Again, when I go on-line to check my bill it shows I have a credit of $13.00 and a 0 balance owing. I called DirectTV and they informed me they are no longer responsible for my billing and would not be able to turn my service back on until I paid them an owing amount but they couldn't find the amount I owed because it showed a credit. They tried to connect with CenturyLink but the office closes at 6:00 pm I called CenturyLink today, using valuable work time, and spent a couple hours going in circles with billing only to find out they were unable to assist and they put me into another pool with Financial who were unable to assist either. The only thing they were able to do is unearth some type of bill from DirectTV for over $200. When I told them I'd never received any billing from their company they said they mailed it so they weren't responsible. Since I did receive the CenturyLink bill I know the company has my address so the story doesn't wash. I still, to date, have absolutely nothing for an invoice or a tracking system for either CenturyLink breakdown expenses or DirectTV charges. DirectTV claims I am in the bundle system but CenturyLink claims I am not. Verizon isn't even a piece I have begun to uncover and I'm sticking with keeping them out of the loop unless I have interupted services from them next. When I requested a Corporate number to get this issue resolved on hours that are not during my work day I was informed by Maria. a Financial supervisor from Pheonix that Corporate does not allow contact information to be given out and there is no customer service after hours. At this time I still have no DirectTV service, no billing information and no one to assist with resolve.

To continue the nightmare - I just went to pick up a walker for my 85 year old mother I am guardian for and my account was drained by DirectTV in the amount of $400.16. I called the number attached to the transaction at 11:16 am. The person I spoke to was from sales in Colorado. When I asked for billing I was sent to Miami. Miami sympathized but had no solution so sent me to her supervisor located in the Philippines. When they were unable to assist me I was sent to "upper billing". This too was located in the Philippines. I spoke with a female named "Joey" who informed me I have gone the highest I could go with their company and she was had the highest authority. According to her, the only way to resolve my problem was to instate my service with DirectTV.

Joey said the only other means of relief was through DirectTV legal department but there was no number - just a no existing PO Box and the president of Direct TV (no number) PO Box 6550 Greenwood Village, CO 80155. When will this nightmare end!!!!!