Directulocks.com Expressunlocks.com The company operates a two tier fee system to unlock cell phones. Phones are locked by carrier. By contacting the carrier with the IMEI nber phones are able to be unlocked. Worcester Worcester

DirectUnlocks.com operates out of Worcester Great Britain. They operate a two tier cell phone unlock service. 

Phones cam be unlocked by vontacting the carrier such as ATT, Spectrum, Verizon etc. The IMEI number is used to unlock the phone so another carrier can be used.

DirectUnlocks.com is based in Great Britain and is the parent company of ExpressUnlocks.com based in the USA. 

The company charges you (at the time of this report May19th 2023) $28.99 to SCAN your phone for issues that might prevent you from unlocking the phone.

The scan is a fraud. We used two phones to test the service. My associates at Spectrum have received numerous complaints from customers about this service. Upon receiving so many complaints we setup a double test for comparison.

The first phone was an LG stylo 6 that had been tested and verified that it could be unlocked by Spectrum.The second was a LG stylo 6 that was black listed by Spectrum for this test. Both phones were tested DirectUnlocks.com.eaxh phone returned a positive result saying it could be unlocked for an additional fee of $45.

We paid the $28.99 for each phone to be scanned. Then paid $45 for each phone to be unlocked. The expected results should have been one phone unlocked after the scan. One phone remained locked after the scan.

Both phones were tested and assured they could be unlocked. Both phones remained locked after the additional $45 fee was paid.

DirectUnlocks.com kept the scan fee of $28.99 for both phones. The charge was held in a pending state for 7 days.

While waiting 5 to 7 days for the unlock to take place both $45 charges were cleared in 2 days. There was a count down page given to us that stated the phone was being unlocked. This was a hoax. Within a few hours DirectUnlocks.com responded with an email stating both phones could not be unlocked. They issued a scan credit for the $28.99 on thier site. Then both IMEI numbers were placed in a blacklist database.

Results:

Loss of $28.99 x 2

Loss of $45.00 x 2

Loss of both IMEI numbers to a Blacklist

When we complained about the fraud to DorectUnlocks.com they cut off communications. They immediately added the IMEI number to the international blacklist. 

Spectrum has access to this list. The time stamp shows that it was added after the complaint and from an IP address in Worcester, GB.

If you have been victimized by DirectUnlocks.com you should file a complaint at:

https://tips.FBI.gov

You can also file a complaint with 

Burea of Criminal Investigation in Ohio

A case has been filed at the BCI and additional information will help you recover your loss.

You can also file complaints at the Department of Justice and the Office of Inspector General

DOJ 

OIG

This report will have additional information posted as the case develops.