Dish Network Illegal credit card draw, fraudulent billing Internet

While preparing to move out of state, We decided to terminate our Dish Network account. After many hours of anguish [trying to talk to someone we could understand, forever hold, frequent lost connections] we finally got them to email us some shipping labels to return the equipment.

Now after having moved we find they have drawn $600. from our credit card. I got busy & tracked the packages & they had recieved both boxes 4 days before billing us. We now have found, they only credited us $400. saying they were short 1 reciever. Thats a funny thing, since I shipped 3 recievers in 2 boxes & they recieved both packages!!

I now have to wait while they "check it out". So that means another week or so, more hours on the phone, & possibly contacting UPS to get the recorded weight of the boxes to prove all were there.

In all actuality, I was fairly satisfied with the service, but if you ever have any kind of problem, your on your own! I'm tired of hours of phone conversations getting no-where. It seems the bigger the company, the harder they are to deal with. Is there some way to get compensation for our time and anguish?

Neal
portland, Oregon
U.S.A.