Complaint Review: Dog Gates.com - Philadelphia, Pennsylvania Nationwide
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- Author Confirmed
- Dog Gates.com 660 American Avenue Nationwide U.S.A.
- Phone: 800-216-1359
- Web:
- Category: Credit Card Fraud
Dog Gates.com Did not ship merchandise but charged my credit card. Answers phone with voice mail only. Philadelphia Pennsylvania
*Author of original report: Dog Age
*REBUTTAL Owner of company: Credit card never charged
*Consumer Comment: Patience
Show customers why they should trust your business over your competitors...
I purchased a dog gate from doggate.com. I never received the merchandise but my credit card was charged by TopMan Merchants. I ordered the gate on January 1. There is no contact with Dog Gates other than a telephone number (1-800-216-1359) and there is no answer, only voice mail. Their Email address does not answer my innumerable Emails.
Armecia
Blackwood, New Jersey
U.S.A.
This report was posted on Ripoff Report on 01/16/2009 08:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dog-gatescom/nationwide/dog-gatescom-did-not-ship-merchandise-but-charged-my-credit-card-answers-phone-with-vo-412780. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Dog Age
AUTHOR: Armecia - (U.S.A.)
SUBMITTED: Thursday, April 16, 2009
This was an erroneous entry about Dog Age. I never filed this report. Recently my personal data including my credit card was compromised and I have filed a police report. I have NEVER had a problem with Dog Age and obviously the person who "hacked" my computer entered this erroneous information.
#2 REBUTTAL Owner of company
Credit card never charged
AUTHOR: Peter - (U.S.A.)
SUBMITTED: Thursday, April 16, 2009
The customer's order was cancelled and their credit card was never charged. This is apparently a mistaken accusation. Perhaps the customer had canceled the order and had forgotten about it.
#1 Consumer Comment
Patience
AUTHOR: Devilsadvocate4education*just My Opinions* - (U.S.A.)
SUBMITTED: Friday, January 16, 2009
While there should be a way to contact them, and I would be sure to email them and save it if you can, unless you ordered on the first of 2008, it hasn't been that long. And make sure to save the reciept. And have you left a voicemail with all the pertinant information to your order and a way to contact? How long do they advise it takes to ship? Also, larger items can take longer as well. I have certainly ordered something to find it arrived 6 to 8 weeks later.
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