Dog Play Day Care Concerns with experience during boarding Mount Prospect Illinois

Number of concerns, some of which acknowledged (dog not let outside to relieve herself for an unacceptable timeframe - agreed by facility and rectified for subsequent days after complaint - toy to be kept in crate for comfort destroyed by another dog with no recourse, other dogs in her crate and on her bed - agreed and rectified after complaint), others we disagree.  Handlers spent meaningful periods sitting and/or giving more attention to their phones than the dogs - one sprayed dogs in the face with water simply for approaching and not related to normal training. 

Called facility several times (connected 3, with at least 2 other attempts) during a 4-day stay with issues visible on camera.  Dog lost nearly 15% of body weight over 4.5 days and returned with a number of new fresh sores on muzzle; large and deep blood stains on bed; abnormal behavior for several days after returning due to trauma.  All deemed normal by provider, but something not experienced with other facilities.  Assistant Manager communicated a refund was warranted; owner refused refund as Assistant Manager is not authorized.  This is something we could not know as a consumer.  Owner response has been in an attacking manner, distasteful, and something we have not experienced with a business owner in the past.