Report: #1272851

Complaint Review: Dot & Bo - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Tue, December 08, 2015
Updated: Tue, December 08, 2015
Reported By: Zak P — miami Florida USA

Author Not Confirmed

Why?

Dot & Bo Internet USA

Phone:
Web: dotandbo.com
Category: Furniture & Furnishings

Dot & Bo Dot and Bo Bad return policy, terrible customer service, horific upper management response San Franciso Internet

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The chair I ordered was misrepresented and I was still willing to pay half of the return back but they wouldn't even work with me. It cost me $100 to return a $162 chair. I even sent an email to the CEO and VP of customer service who never responded and instead had someone named Amy call me. She was even worse than the first 2 customer service reps I spoke to.

I asked her if she was ok with losing a customer over $50 in shipping and her response was "ordering online is a risk, you're just one customer of many"

What a joke....their company culture is coming from the top down and that's their policy. They don't care about their customers.

This report was posted on Ripoff Report on 12/08/2015 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dot-bo/internet/dot-bo-dot-and-bo-bad-return-policy-terrible-customer-service-horific-upper-managemen-1272851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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